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“Please keep trusting us to host your data”
You really shouldn't trust anyone hosting your data. Always have backups!
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Wow, for a company that boasts "no bullshit", only offering a month after destroying data and backups seems a little tone deaf Edit: in fairness, I'm not sure how exactly you would quantify such a loss anyway...
It sounds like they didn’t have any backups at all but rather relied on a active-active replication link to a secondary storage. Edit: who knows it may be related to the HPE issue. https://www.bleepingcomputer.com/news/hardware/hp-warns-that...
I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"... And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...
Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.
I’ve always been a little confused about their cult following given their unfriendly terms — arbitrary domain cancellation based on adult material for example — which are fair terms to have if that’s their ethics but it seems at odds with the typical pro freedom expectations many people in technology hold.
Do they have that in their terms? Independently of that, do they have a history of doing that?
I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"... And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...
No you don't. While agree everyone should have their own backups, you should expect your hosting company to properly replicate and backup their datacenters.
Pretending that the cloud is permanent in infallible is extremely dangerous. I would seriously question the competence of any sysadmin relying on this as a base principle.
Sure, they screwed up, but this stuff happens. We should actually be happy it happens "only" on a "small-ish" provider like Gandi and not an entire AZ at Amazon.
Can't wait for that shoe to drop, I'll bring the popcorn, if there's anything left of civilization then...
I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"... And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...
No you don't. While agree everyone should have their own backups, you should expect your hosting company to properly replicate and backup their datacenters.
Backups aren't free. Replication isn't free. DR isn't free. If a customer isn't paying a premium for them, they aren't getting them. Read the terms of service.
I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"... And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...
> You get what you deserve Sure, let's blame the victims here; that's effective and helpful.
for purposes of keeping your data safe, your cloud provider is just one, single, copy of your data. all of their redundancies and backups and whatnot are for _their_ convenience, not yours, regardless of the marketing copy.
(they can decide to intentionally delete your data because they think you didn't pay. no amount of RAID and georedundant backups on their part will help you then.)
Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
> This type of incident is extremely rare in the web hosting industry. Why would they include that sentence? Are they trying to imply it is rare for them because it is rare for the industry? Are they saying they are not as good as the industry, so customers should move to other providers? Or are they trying to show they apply the same inattention to their customer communication as they apply to their data backup/reco…
I read it as: "This type of incident is extremely rare in the web hosting industry, because apparently the overwhelming majority of our competitors aren't capable of fucking up as badly as we just did."
Doesn't inspire confidence at all, IMO.
Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.
I’ve always been a little confused about their cult following given their unfriendly terms — arbitrary domain cancellation based on adult material for example — which are fair terms to have if that’s their ethics but it seems at odds with the typical pro freedom expectations many people in technology hold.