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Due to failure in the IT system, it is not possible to run any trains today

ns.nl

291–300 of 365 posts

Re: Due to failure in the IT system, it is not possible to run any trains today

#291
post #173

Earlier quoted context omitted.

Have done consulting for 15 years, understand your feelings. But I'd like to offer some alternative viewpoints. Buying an off the shelve package also buys you an industry-standard business process. The idea is that part of value comes from the process that you have to shoe-horn into. Some integration is expected (and provided for) but if you have to modify heavily, You're Not Using It Correctly. Also, using an OTS pa…

> I've seen people implement SAP in a couple of months. It's possible. It's still expensive and clunky though :-) Never worked with SAP, but still coming off my burn-out hangover from $OLD_JOB - worked to migrate the nexus of the firm's accounting systems from COBOL to MS Dynamics. Unto itself, I don't really have a problem with Dynamics - I do have a problem with MS and their piss-poor available materials on the top…

Thanks for the footnote =) And I concur. Outsourcing your IT replaces one type of work with another. If you can't manage your externalized projects, you're gonna get eaten alive by IT services suppliers.

In fact my line of work was managing 'complicated IT projects', generally involving formalizing things and chasing said suppliers (ie they outsourced the outsourcing)

Re: Due to failure in the IT system, it is not possible to run any trains today

#292
post #265
post #173

Earlier quoted context omitted.

Have done consulting for 15 years, understand your feelings. But I'd like to offer some alternative viewpoints. Buying an off the shelve package also buys you an industry-standard business process. The idea is that part of value comes from the process that you have to shoe-horn into. Some integration is expected (and provided for) but if you have to modify heavily, You're Not Using It Correctly. Also, using an OTS pa…

Implement SAP only in a couple of months? Surely an Agile project...

It was a young company and they only had the bare minimum in modules (accounting, HR)

Re: Due to failure in the IT system, it is not possible to run any trains today

#293

Earlier quoted context omitted.

Some EU countries don't issue credit/debit cards by default but they have their own system. The Netherlands is one of them. Such cards don't have embossing. You can get a MasterCard/Visa compatible card but it's not standard, though I believe this will change soon. But of course the imprinting system is ancient and extremely prone to fraud. As is the magstripe. I wish we had a choice not to have the latter anymore. I…

The Dutch debit cards are Maestro (Mastercard) or V Pay (Visa) cards which are a pretty standard systems. There is no point in embossing because transactions need to be authorized immediately by the issuing bank for obvious reasons.

They are pretty non-standard as they don't display a number that can be used where credit card numbers are normally accepted (they do have such a number internally to work with the Maestro/V-Pay system).

Re: Due to failure in the IT system, it is not possible to run any trains today

#294
post #210

Earlier quoted context omitted.

Imagine if we did that all the time! An online ride board.

... which would stop working if the computer went down.

Finally a use case for the blockchain ;-)

Re: Due to failure in the IT system, it is not possible to run any trains today

#295

Earlier quoted context omitted.

This is Europe. Credit card imprinters are rare if they were ever used at all. I've never seen one. The most resilient back up (especially in the face of national crises) is cash of course, but a growing group of people have stopped carrying any cash at all, and a lot of people in power are doing their best to make sure a cashless future is nearer each day. I don't mind paying with a debit card; I just want to have a…

I'm in Europe too, and I have never seen an imprinter either, but I keep being issued cards with embossed numbers, so I figure they must be good for something, if not imprinting, what else? I'm concerned about the phasing out of cash too as a separate issue, I just don't think the cashless options should have to be subject to artificial limitations like requiring electricity or a network connection to be able to be u…

I've seen an imprinter used in Germany I think, but that was more than 30 years ago.

Re: Due to failure in the IT system, it is not possible to run any trains today

#296

I think it’s worth mentioning that while the IT system couldn’t coordinate the trains safely, it was a management decision to stop them from running. Coordination can happen myriad ways. For example, trains could operate according to their normal schedule, and if one needed to deviate they could radio in, and an operator could let downstream trains know to proceed accordingly. Maybe simple cell-phone GPS pings could…

The cost of a single mishap is too high. It's just not worth it.

Re: Due to failure in the IT system, it is not possible to run any trains today

#297
post #115

More and more we are seeing "the computer says no" in our lives. We've replaced human activity and decision making with computerized versions, which are nothing more than the automation of stored human knowledge and routines.

A couple years ago, politicians in Poland wanted to do a quick change to the country's universal pension system. The change had to be quick to score some kind of political win. They wrote the new law and went on with quickly pushing it through parliament. To their surprise, sometime along the legislative process , the contractor responsible for maintenance and changes in the pension system informed them that they can…

Could they not make it retroactive?

Re: Due to failure in the IT system, it is not possible to run any trains today

#298
post #184

Earlier quoted context omitted.

Even for a cash payment the register still needs to work for the payment to be... well, registered as a sale. You need to get a receipt with tax paid, and all that.

That's easily done with a writing pad with carbon paper between each sheet. You write the items, prices and tax, rip off one sheet to give to the customer and another sheet for the books. I checked, these seem to still be sold at office supply places, so there is no excuse.

Not sure about the Netherlands, but that's illegal in some parts. There are laws that sales MUST be recorded electronically.

Re: Due to failure in the IT system, it is not possible to run any trains today

#299
post #49

Earlier quoted context omitted.

My very good guess is that you had a database failure caused by a crypto virus. They will not wish to announce that this was the root cause until A. A plan of action to avoid a future infection can be enumerated. B. They can be certain they will restore the functionality of the trains. The other part of my guess is that they have a SQL db which is stored on /likely/ a windows server instance. I’d even surmise that th…

This is one of my leading theories as well, although I thought they usually hit on Friday night in order to catch admins off-guard and encrypt as much as possible before being stopped? "The IT failure occurred at the end of [Sunday] morning". On Sunday there is also not as much pressure to get things running as there would be on Monday. Or perhaps this is the incentive to pay now and get things fixed on time for the…

> On the other hand, once the app could be controlled again (assuming this singular underlying cause), you'd think they could then also start putting train service back in place and that didn't happen for hours still.

Before you can get the actual service up and running, you need to get trains and personnel to the right locations. So I don't think this discredits your theory as much as you think.

Re: Due to failure in the IT system, it is not possible to run any trains today

#300
post #268
post #249

Earlier quoted context omitted.

Note that a pension is essentially a legal requirement. There might be ways around this, but it would be really hard to offer employment without offering a pension in NL.

Only AOW (state pension) is a requirement by law and for full-time salaried employees there is no way around that. Private pension (what is meant here) is not required by law though financially very lucrative compared to doing it yourself. It can be made required by making a CAO (collective bargaining agreement) "algemeen bindend" for all employees in a sector/company but this is not always the case in all sectors (e…

Really, I thought pensions were required. I guess it's just so fiscally attractive that essentially every employer offers it. Combined with the pervasiveness of CAOs, especially among the more stingy sectors.
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