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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#291
I hope that in the wake of this more people start supporting the alternatives. More comepetition means more choice. Adobe's software is excellent, but they're far too dominant. The alternatives may not be good enough for everyone right now, but they're good enough for many of us and they're improving all the time.

The Affinity suite is great and affordable for me as a hobbyist. Many of the open source packages are also excellent.

Re: Adobe charges subscription cancellation fee

#292

Earlier quoted context omitted.

I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today). Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.

I recently switched to Affinity Photo after using photoshop CS6 for many years. It has been a good replacement for my limited needs, give the free trial a go and see if it has all the features you want. As a bonus it is also super cheap compared to photoshop. A permanent license right now is only $25.

I also recommend checking out the Affinity products. They're feature-rich, affordable and continually being improved.

Re: Adobe charges subscription cancellation fee

#293

Earlier quoted context omitted.

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

You're getting lots of replies from (I presume) Americans, who are used to much scammier business behavior than what I know from Germany and you describe in Australia. One related example is the pervasive practice in America of displaying a price without fees (like "resort fees" for hotels that can be +50%) and of course taxes, with the actual price only becoming apparent after additional effort is invested in the ch…

The exact same thing (monthly fee, 12 or 24 month contract) is very common in Germany for mobile phone and home internet plans.

Re: Adobe charges subscription cancellation fee

#294

Earlier quoted context omitted.

> I don't have to do math in my head that's +x% sales or state tax. That type of practice just isn't acceptable anywhere else. Oblig: sales/retail taxes in the US vary city-by-city. While just like the rest of the world: US companies put their MSRP on products - but it would be unfair to expect retailers to charge the MSRP and eat the tax themselves because some areas have zero sales tax but others have a 10% tax. Th…

> but it would be unfair to expect retailers to charge the MSRP and eat the tax themselves because some areas have zero sales tax but others have a 10% tax. I disagree. If you want to sell something to a market then you should tailor your product to that market. That means doing some basic research about what the local taxes and laws are.

If you travel even 10 miles (16 km), sales tax changes. It is at the county level. The manufacturer cannot afford to analyze this level of granular market and the associated sales tax.

Ideally, the seller should list the price + tax if it is physically sold in a store. This should be fixed (along with the tips culture in US).

Online retailers still have this problem. Sales tax is literally based on the zip code you enter during the checkout page.

So how can this problem be solved? The only solution I see is a federally controlled fixed sales tax similar to EU. But, that would be unconstitutional in US. States hold the power and additional municipal taxes are at the county level.

I think you're trivializing the matter. I've had several conversations with Europeans about it and we eventually come to an understanding that its not easy. On surface, it sounds simple if we assume is a simple nation-wide VAT tax.

Re: Adobe charges subscription cancellation fee

#295

Earlier quoted context omitted.

True, my views are non-American. For example when I go to a convenience store, I pay the price listed on the item. I don't have to do math in my head that's +x% sales or state tax. That type of practice just isn't acceptable anywhere else.

> I don't have to do math in my head that's +x% sales or state tax. That type of practice just isn't acceptable anywhere else. Oblig: sales/retail taxes in the US vary city-by-city. While just like the rest of the world: US companies put their MSRP on products - but it would be unfair to expect retailers to charge the MSRP and eat the tax themselves because some areas have zero sales tax but others have a 10% tax. Th…

So you mean the seller doesn't know the final price before selling? They can't relabel products themselves or they can't mention the final price on the shelves? They just don't want to do it.

Re: Adobe charges subscription cancellation fee

#296

Earlier quoted context omitted.

It's not a loan because you're not getting use of something before you've paid for it. You're paying for something as you use it, and getting a discount because you agreed you'd use it for a year. You have to pay back the discount if you end up not using it for a year, as it should be.

> you're not getting use of something before you've paid for it Except... that you are. > You're paying for something as you use it, and getting a discount because you agreed you'd use it for a year. So... you're getting the use of something before you've paid for the full year. That's a loan.

> Except... that you are.

Hmm, no, you're still not. You are paying for the months as you use them. You merely agreed you'd use the service for a certain amount of months in exchange for a discount.

Is paying rent on a year long contract is a loan? Is paying your monthly phone bill (which is on a 2 year contract) a loan? No. The phone company is not loaning you money. They're just providing the service at a certain rate contingent on an agreement to use it for a certain amount of time.

I don't think the way you are using the concept "loan" is how other people (and the dictionary) uses it. Agreeing to pay something in the future for services they will render in the future is not a loan.

Re: Adobe charges subscription cancellation fee

#297
post #281

Earlier quoted context omitted.

The first word of the product name is "Annual". If someone proceeds to buy an "Annual" product with a lower price and doesn't bother to understand the meaning of why it's "Annual", I have no sympathy for that guy. I am on the same plan myself, it was very clear to me what they were trying to sell. 3 options, 1 yearly, 2nd yearly with monthly payment and third pure monthly. I did not have to read any long contracts to…

This is what dark patterns rely on, why the hell would you be in support of companies taking advantage of people? Have you never had anything like this happen to you? Maybe you were tired or in a rush and a dark pattern ended up costing you money you didn't intend to spend? It's happened to me, and I'd dare day most people reading this.

I use this product and this plan. I knew what I was getting into when I bought it.

Scammy companies shouldn't be protected, but if people don't bother to do the most basic due diligence before buying products, it's on them - like forget reading a terms of service. He doesn't even read the product name or description. Gets into a yearly contract for a cheaper price and then complains about the cancellation fees.

At some point either people have to take personal responsibility or should have other adults buy things for them if they don't know what they are doing.

Re: Adobe charges subscription cancellation fee

#298

Earlier quoted context omitted.

You're getting lots of replies from (I presume) Americans, who are used to much scammier business behavior than what I know from Germany and you describe in Australia. One related example is the pervasive practice in America of displaying a price without fees (like "resort fees" for hotels that can be +50%) and of course taxes, with the actual price only becoming apparent after additional effort is invested in the ch…

The exact same thing (monthly fee, 12 or 24 month contract) is very common in Germany for mobile phone and home internet plans.

That's what I was thinking. If you want to get out of a contract early, you'll usually lose some money. That's true for rent, public transit passes, and many other types of subscription.

If there are no consequences for bailing out of a contract, it makes them rather pointless.

Re: Adobe charges subscription cancellation fee

#299
post #276

Earlier quoted context omitted.

Exactly. It’s a contract. If you cancel it early, the other contract partner has the right to get a compensation fee. That’s perfectly normal and also practised by other companies.

It's unusual for B2C subscription services to charge a cancelation fee and withhold access for the remainder of the period. It's another mental obstacle for the customer to overcome on the sunken cost fallacy, it's slimey at best.

If you pay the fee and keep using the service, it's not a fee, it's a cancellation period.

Re: Adobe charges subscription cancellation fee

#300

Earlier quoted context omitted.

True, my views are non-American. For example when I go to a convenience store, I pay the price listed on the item. I don't have to do math in my head that's +x% sales or state tax. That type of practice just isn't acceptable anywhere else.

> I don't have to do math in my head that's +x% sales or state tax. That type of practice just isn't acceptable anywhere else. Oblig: sales/retail taxes in the US vary city-by-city. While just like the rest of the world: US companies put their MSRP on products - but it would be unfair to expect retailers to charge the MSRP and eat the tax themselves because some areas have zero sales tax but others have a 10% tax. Th…

Having lived in the US this reasoning makes absolutely no sense. It's not like every store charges MSRP or that stores don't have sales. Every store pretty much has its own pricing and they have no problem showing this specific store's pricing without the added tax. It would be ridiculously simple to show that specific price with taxes added.
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