271–280 of 328 posts
I feel like Amazon’s internal culture did not survive Bezos leaving + Covid. All that’s left are a bunch of people desperately trying to survive and climb their way up (stepping over whoever is necessary to do so). It’s not about the customer or the business at all any more.
Earlier quoted context omitted.
> Another time I bought a Samsung Fold and it cracked down the middle. I told Amazon and they said they'll refund it under warranty. I sent it back and got a warning that if I return anything else in "non original condition" I'd be banned. Even though it was a warranty return. I once ordered a new pair of Jeans, expensive ones because I wanted them to last, from Amazon and got an obviously used and ripped pair sent t…
Why would you go back to buy from their shop of you're sure it'll happen again? It's not like Amazon is an actual monopoly for clothing.
In the context of buying jeans (or really anything), if I go to a retail store, it's a multi-hour, multi-store event that usually leaves me empty-handed. My solution to that was to go directly to Levi's with the model and size of the last pair that fit, and buy a few pairs of them. I recently went back to buy to restock my supply of jeans, only to find that the style that fits has been discontinued—yet another form of enshitification.
Earlier quoted context omitted.
I just did it on Web and got Emily Bronte, and Oscar Wilde as well as Dickens. I did it for "Philip kerr" and I get Richard wake and mark oulton. John le carre and I get Andrew Brown. These are "in the style of" clone authors.
I can see how annoying your experience must be in that case! I don't know what (who?) caused this, but I'm certain that I don't want to have the same experience...
Earlier quoted context omitted.
I recently had a similar experience with Amazon. I bought a pair of AirPods but didn’t like them, so I returned them the next day. Amazon confirmed they’d received the package, but when the estimated refund date passed, I got a message saying they needed more information. When I contacted customer service, they told me I had to send them a copy of my ID to process the refund. I was really frustrated; I’ve had this ac…
Amazon is in a hard spot with this stuff. They have massive problems with refund fraud, where people buy things and returning fake or used items in the box. Asking for ID is one way they try to spot people who are engaged in this activity repeatedly. When you refused to show your ID and did a chargeback, you did the exact same thing actual fraudsters end up doing, and of course they need to fraudulent accounts as oth…
I feel like Amazon’s internal culture did not survive Bezos leaving + Covid. All that’s left are a bunch of people desperately trying to survive and climb their way up (stepping over whoever is necessary to do so). It’s not about the customer or the business at all any more.
The Iron Law of Bureaucracy[1] > in any bureaucratic organization there will be two kinds of people: those who work to further the actual goals of the organization, and those who work for the organization itself. Examples in education would be teachers who work and sacrifice to teach children, vs. union representatives who work to protect any teacher including the most incompetent. The Iron Law states that in all cas…
Earlier quoted context omitted.
You don't have small claims court? Here in Canada, it's $150 to register, you fill out the form yourself, no lawyers are allowed, and you argue your case in front of a judge. (A company can have someone represent them, but if it's a lawyer, they must also have a rep. from the company there. and there can be no legalise, and the judge must explain anything to you if you ask) There is no forced discoverability. EG, the…
They do, but it’s only available to Portuguese citizens - I am a legally resident alien, but am excluded from that system, as it requires a citizen card to start a claim.
How strange to try to claim the legal system has no reconciliation process for tourists or EU passer-bys. You're allowed to say you just couldn't be bothered to go through the trouble.
Earlier quoted context omitted.
> Some companies only sell through Amazon now. Which is probably because they don't have a choice. > I often just go without and the company loses the sale. Which is not helping the company in any way. Not that it is your fault, but confirming the point of the article.
They can sell on their own site. It's a choice but a logical one for many.
A few weeks ago I bought a "new" coffee maker which arrived physically broken and with used coffee grounds in the hopper. I don't understand how this is even possible. That's the last thing I'm buying on Amazon. Amazon pre-COVID was amazing. But 2-day shipping is now 5+ day shipping. It's chock full of cheap/fraudulent junk. It's been interesting to watch it go downhill so fast.
Maybe it's because I'm in WA, but my average Amazon deliver is And I still haven't gotten a single fraudulent item despite a steady stream of Amazon boxes to my house (I requested an extra recycle bin I get so many.)
I haven't ended up with any fraudulent items, but I have had packages "delivered" and "signed for" using my name that never arrived, with the telltale being that my packages go to a business address, and someone else signs for them.
Earlier quoted context omitted.
Exactly. Some companies only sell through Amazon now. In those cases, I often just go without and the company loses the sale.
> Some companies only sell through Amazon now. Which is probably because they don't have a choice. > I often just go without and the company loses the sale. Which is not helping the company in any way. Not that it is your fault, but confirming the point of the article.
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
Here in California, Amazon stopped honoring their shipping time "guarantees" years ago. They still say Prime is a two-day guarantee. When you order, they say delivery will take place within two days. Your order will have a scheduled delivery date reflecting that statement. But later they'll quietly update the scheduled delivery date on your order. If you complain that a package hasn't arrived on time, they'll tell yo…
In my experience, small single items will usually go in padded mailers, which are the most effective option they seem to offer.
As soon as the item or shipment is big enough for a box, all they've done for as long as I can remember is add enough packing material to fill any empty space, so that items in the box are less likely to bounce around inside the box, but offering no protection against situations like the box as a whole being dropped onto a hard surface.
I stopped ordering hard drives from them about twenty years ago because they refused to pack them safely enough for UPS or FedEx standards.