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Nobody cares

grantslatton.com

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Re: Nobody cares

#271

Post by cyrnel »

You could replace "they do not care" with "they are prevented from caring" or "they care about different things" to get a more empathetic take.

Designing entire cities on shoestring budgets and break-neck timelines prevents caring.

Choice of lighting requires caring about many factors, including longevity and efficiency. The fact that you would make a different tradeoff doesn't mean the person doesn't care.

Driving is a complex task. Watching for mergers while trying not to die in a crash is hard to do simultaneously.

I could go on, but the solution to these things is not to get weirdly mad at people who may have a perfectly good reason for their behavior (sometimes they don't).

Cities should be designed in close consultation with residents (not just whoever has the free time to show up to meetings). Humans shouldn't be forced to drive everywhere. Up-selling should be a consumer protection violation. Caring alone isn't enough if you care about the wrong things.

Re: Nobody cares

#272

Post by eweise »

regarding "These new lights objectively suck to anyone not driving. If your house is near one, they suck."

I have a blinding street light across from my house. I complained to the city and they put a shade on the light so that my house is now in the dark. Its so much in case anyone else has the same problem.

Re: Nobody cares

#273

Post by wat10000 »

listenallyall wrote: post #264
azeirah wrote: post #210

> The McDonald's touch-screen self-order kiosk takes 27 clicks to get a meal. They try to up-sell you 3 times. Just let me pay for my fucking burger, Jesus Christ. The product manager, the programmer, the executives. None of these people care. I was working in this space! And I got fired for refusing to work on more upsell features for clients like Coca Cola and such. I don't want to work on adding fucking ADS into c…

This seemed like a poor example for the author to choose, of "not caring." Annoying, sure. But these extra upsells originate from someone who definitely cares about increasing revenue and is aggressively exploring multiple avenues to achieve it.

Companies don’t care about you, they care about your wallet, extraction of money from. The most pleasant companies to deal with are the ones who have found a niche where customer satisfaction helps with the goal of wallet, extraction from. But at best it’s a means to an end, and McDonald’s is definitely not one of those companies.

Re: Nobody cares

#274

Post by wat10000 »

maxerickson wrote: post #254
azeirah wrote: post #210

> The McDonald's touch-screen self-order kiosk takes 27 clicks to get a meal. They try to up-sell you 3 times. Just let me pay for my fucking burger, Jesus Christ. The product manager, the programmer, the executives. None of these people care. I was working in this space! And I got fired for refusing to work on more upsell features for clients like Coca Cola and such. I don't want to work on adding fucking ADS into c…

Yeah, there's always the "No thanks" button but not the "No, fuck you" button.

Or in online spaces, the ever more common “maybe later.” No means no, maybe go jump in a lake of fire.

Re: Nobody cares

#275

Post by LeafItAlone »

agumonkey wrote: post #261
azeirah wrote: post #210

> The McDonald's touch-screen self-order kiosk takes 27 clicks to get a meal. They try to up-sell you 3 times. Just let me pay for my fucking burger, Jesus Christ. The product manager, the programmer, the executives. None of these people care. I was working in this space! And I got fired for refusing to work on more upsell features for clients like Coca Cola and such. I don't want to work on adding fucking ADS into c…

and decoupling order taking with service makes for "funny" times. since mcdonalds installed the tablets i regularly wait 10 minutes while looking at confused / avoidant employees not knowing what to do, even if there's nobody else waiting. i can almost feel the meeting where someone managed to sell this idea to shareholders... "decouple everything, more efficient !"

That seems more indicative of just bad management. It’s been over a decade since I’ve been in (specially) a McDonalds, but I used to frequent them easier in my life. The ones I went to were well run and efficient. But still as seemed as decoupled as kiosk ordering. The cashier would take the order and put it into the computer. The food preparers would prepare the food and put it on the trays where the packagers would subsequently take it and put it on your tray or in your bag. There was 0 communication between the three groups in 99% of the cases. Often I would make small talk with the cashiers or packagers if there was nobody behind me.

I don’t see how kiosk/tablet ordering would change that significantly.

Re: Nobody cares

#276

Post by PaulDavisThe1st »

maxerickson wrote: post #254
azeirah wrote: post #210

> The McDonald's touch-screen self-order kiosk takes 27 clicks to get a meal. They try to up-sell you 3 times. Just let me pay for my fucking burger, Jesus Christ. The product manager, the programmer, the executives. None of these people care. I was working in this space! And I got fired for refusing to work on more upsell features for clients like Coca Cola and such. I don't want to work on adding fucking ADS into c…

Yeah, there's always the "No thanks" button but not the "No, fuck you" button.

because that 2nd one requires a "No, fuck YOU!" button and so on ad infinitum.

Re: Nobody cares

#277

Post by chaseadam17 »

I don’t think people don’t care, I think they have too much to do. Kids at home, too much work, and still barely making ends meet. Our society is set up to push people to the max, prioritizing quantity and “good enough” over quality. Most people do not have a career where spending 1% more time on a curb design instead of spending that time with their kids results in any more pay, much less the spare time to focus on craftsmanship for its own sake.

Re: Nobody cares

#278

Post by duderific »

ryanisnan wrote: post #229

This is a really uninformed article that comes off as just plain whiny. Taking the traffic curb example, it's entirely plausible that the person who designed that ramp isn't a cyclist, and didn't think about what it would actually be like to be a cyclist making that curve. I hired a contractor once, who was a fantastic one. We were designing some changes to one of our rooms, and he had a proposal that would have made…

I imagine the designer was under a set of constraints, for example, only a certain about of linear space was available for the ramp, because of other issues in the area; or maybe there was some budget constraint.

The designer may have thought about what it's like for a cyclist to make that curve, and thought, "the bicyclist can slow down to make the ramp."

None of those things have anything to do with not caring.

Re: Nobody cares

#279

Post by wat10000 »

nine_k wrote: post #239
ryanisnan wrote: post #229

This is a really uninformed article that comes off as just plain whiny. Taking the traffic curb example, it's entirely plausible that the person who designed that ramp isn't a cyclist, and didn't think about what it would actually be like to be a cyclist making that curve. I hired a contractor once, who was a fantastic one. We were designing some changes to one of our rooms, and he had a proposal that would have made…

> isn't a cyclist, and didn't think about what it would actually be like to be a cyclist making that curve. But this is exactly the "don't care" attitude. Ignore the specifics of the problem, avoid studying it or just giving it a thought. Didn't think that, not being a cyclist themselves, they should ask somebody who is. Didn't even think about very obvious things, like putting a warning sign ahead of the actual obje…

Imagine building an app for a market you’re totally unfamiliar with. You don’t research the market, you don’t talk to potential users, you don’t do any real world testing. You just build something that seems like it should be ok, ship it, and never touch it again.

None of us would dream of doing that, but that’s what the designer of this atrocity did, if we’re assuming the best.

Bonus: the app probably isn’t going to kill anyone.

Re: Nobody cares

#280

Post by tucaz »

frotty wrote: post #200

100% of the people around me at work care. I wish they didn't, because they're bad at their job and "them caring" puts them as a peer for experts and people who both care AND are competent/experienced via design by committee and inclusion. Their incompetency is explained away as "unique point of view." So perhaps the entire piece is an exercise in overgeneralization, where you assume that everyone has a baseline amou…

Thanks for the domain name suggestion.

TheCaringCompany.com was taken but a good enough variant wasn’t and I got it.

Thank you!

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