271–280 of 442 posts
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It might be easy for you but for many, having to actually call is super annoying and a bridge too far.
Super annoying? Sure. A bridge too far? Learn to deal with the world as it is mate.
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Not OP. But a friend photographer has a large cupboard with "pigeonholes", I think it was some old mail-sorting cabinet or so. He stacks them with labeled USB drives. Hundreds of them. His reasoning, when I asked about "NAS" or so, was: it's cheap, it lasts, and it is cold storage. Paying for storage of that amount that is fire-, flood and software-error-proof is so much more expensive that it really was no choice. -…
> it lasts Flash storage degrades, and is only expected to last about 10 years or so.
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I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.
> side note, Final Cut is better For anyone not doing professional video editing work I can definitely recommend DaVinci Resolve. The basic version is completely free and is extremely powerful.
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I fell in this trap too and luckily I paid through PayPal. I really don’t like PayPal as a company but from a consumer standpoint they’re useful to me because I am able to terminate billing on the PayPal side of things. Also i have not been burned by PayPal in the few disputes I have had to go through. I wish there was a less shitty option than PayPal with the same level of insulation and dispute resolution. Lots of…
This is something that really should have been done at the bank level. Cards should have been a request system, the seller requests money and you grant that request. And then for subscriptions you can automate the grant process but at any time its under your control and can stop. Its insane how we just give every seller access to our bank accounts to pull money out of.
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If you want bulletproof software with guarantees (like the medical industry or aerospace or traffic light systems or banks) you'll get extremely conservative, boring old tech with no flashy new features all the time. If the cost for breakage is too high they just won't make any changes unless absolutely necessary. But the market has spoken and people prefer flashy new features and updates instead of boring railroad c…
> If you want bulletproof software with guarantees (like the medical industry or aerospace or traffic light systems or banks) you'll get extremely conservative, boring old tech with no flashy new features all the time. If users could actually evaluate the guarantees and have reasonable assurance that they would be upheld, I suspect this is exactly the direction the industry would take. However, because it's unreasona…
Turning a process/culture that works 99% of the time into 99.99% is often surprisingly expensive. For example currently as a company you may have some slightly less attentive engineers or less strict code review process for convenience and speed, or you may pursue lots of projects with tight deadlines etc. which can lead to a situation like this with non negligible chance, but usually won't. Most of the software you use doesn't routinely delete user data, it's an accident. To avoid it you need to hire higher quality engineers or more of them to give them breathing room and less workload, and have to give up on some new features and innovation, which is really not so easy in a competitive market.
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I wonder if OP could have changed his CC number to a disposable CC instead of paying out 11 months to cancel? You can also buy prepaid debit cards at supermarkets, post offices, etc (at least in Australia) which allow you to do the same thing.
The rub with all of these services is that your account is burned in addition to your credit card. You can walk away from the remaining 11 months of Lightroom as long as you don't need to continue using Premiere for a project or rely on them for any other ongoing service like downloading stock photos you purchased through them (I think I remember seeing that service?) Similarly, doing this to a Steam account or iTune…
When things like this happen, is it any wonder an increasing number of users are viewing any sort of "updates" with extreme apprehension? "It was working fine just before, and now I've lost everything. Why should I have even updated!?!?" I still remember when the general advice was "do not upgrade/change what works, unless you need something in a later version", which then changed to "updates are recommended", follow…
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From "koopovereenkomst" I assume you are Dutch or Belgian. In the Netherlands, a "koopovereenkomst" most often means you have a "payment obligation" (betaalverplichting). The whole invoicing system where people pay afterwards, hinges on this principle. Disclaimer: IANAL (But I helped as software developer at a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amou…
> a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amount Getting way off-topic here, but I’ve never heard of this. Is it like a bill-collector for freelancers? Who do the non-payers tend to be - is it companies who think they can stiff a freelancer, but who will pay up when someone with teeth comes knocking? Also, can anyone sell an invoice on to someone else…
A normal business, say your bank or you energy supplier or your software supplier, will try and recover a debt with some basic attempts. But then they'll bundle together all their debts and sell them to debt collectors for pennies on the pound.
Don't know why they're called a factoring company in Holland.
In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…
I think there’s something just sort of staggeringly impressive about the amount of detail and complexity in even one of the Creative Suite applications compared to the price of the whole collection.
Like paying $60 a month or so, which even if you get stuck is well under a thousand bucks a year, for all the development work that goes into dozens of specialized media editing solutions, which they keep super updated, seems kind of fair.
I’m comparing it, for example, to the misery of having to pay $10k+ a year for the steaming pile of garbage user experience of Salesforce, for example. Or $30 a month for like a hot new email client like Superhuman.
Adobe pricing has always struck me as profoundly fair in this context. That’s a seriously impressive software achievement.
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I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.
Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…
Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling.
I just blocked transactions and never heard from them again (except for some emails).
If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.