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How a domain registrar can kill your business

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271–280 of 283 posts

Re: How a domain registrar can kill your business

#271
Just to be fair, this person waited until 3 days before expiration to verify that everything was ok with his registrar.

They should have done this 90 days ago.

Create and implement a business policy to have IT come up with a procedure to check this quarterly. There's no really any excuse for a tech company to have this happen.

Re: How a domain registrar can kill your business

#272
post #92

I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…

Seems like an opportunity to me: makedamnsureirenewmydomainname.com

Re: How a domain registrar can kill your business

#273

Never heard of domain.com. If anyone wants a recommendation I use namecheap and have never had a problem. They are supporters of the EFF and Net Neutrality. Edit: If you are going to downvote, state why. Namecheap is a good service for a good price and supports Internet freedom. When even GoDaddy was supporting SOPA Namecheap took a stand against SOPA.

My complaint is Namecheap bundles useless junk services with the domain for free the first year even though I never asked for them. Then come the second year, they charge you for it without sending any notifications about renewing those services as well. I have had this happen to me and it is really annoying since I had to argue with their support for a few days to get a refund

Re: How a domain registrar can kill your business

#274
post #225
post #56

Something that scares me regarding domain names is their variable cost. I purchased a .sexy domain for a joke website and its price got raised by +70% less than one year after that, making the joke a lot less appealing. There’s no guarantee that when you purchase a domain name it reasonably stays around that price for years. Build a business on a domain -> the name increase by XX% -> you’re screwed and must pay.

Avoid the new gTLDs. Most are mismanaged crap. The gTLD system was the greedist and worst decision ICANN ever made. Stick with tried and true domains - ideally .com, but your country's ccTLD is another good choice.

ccTLDs can have similar issues to the new gTLDs - the administration of those is contracted out by ICANN too, usually to a State level body of some kind. The quality of these varies hugely as well. This is also why countries with desirable ccTLDs like .tv (Tuvalu) abuse their position by charging more for their TLD.

.io as used in this example was a ccTLD, and this issue was directly caused by its mismanagement.

Re: How a domain registrar can kill your business

#275
post #224

Earlier quoted context omitted.

Buy 10 years of registration initially, then each year set yourself a reminder to extend this by one year. It's not automagical. That said, with Gandi, you can just set it to auto-renew, which works pretty well.

The problem with relying on auto-renew is that, sooner or later, your credit card will expire (or the employee who was in charge of the domain will be gone) and the renewal will fail. The account needs maintenance one way or another.

No, the problem isn't auto renew, the problem is using unmonitored automation.

Re: How a domain registrar can kill your business

#276
post #210

Earlier quoted context omitted.

Today it’s the dregs, tomorrow it’s your nonconformity. Blindness in utilities is a good thing for everyone.

All I'm saying is that their own analogy is alarmingly lacking in self awareness, not commenting on what I believe. Frankly though, this is blown way out of proportion. Plenty of people will do business with them. The Daily Stormer is just the ultimate martyr. They have mastered the art of doing one thing and saying another. They absolutely incite violence and hate, but they're careful to also simultaneously distance…

Given how quickly people are to falsely group people (e.g. Ben Shapiro and Prager being called Alt-Right), I see a huge slippery slope. There really is no balance to be had since balance requires nuance which doesn’t seem to scale, ask YouTube.

Re: How a domain registrar can kill your business

#277
post #244

Earlier quoted context omitted.

LetsEncrypt chose 3 months. Maybe that’s a hint for us that frequent renewals are better.

No, for SSL certificates there's value in having a short expiry. For example if the private keys leak. There's no value in having a domain name (that you want to keep) expire.

The value is in forcing you to keep it in mind. You don’t forget about things you have to do every 3 months as easily as something you have to do every 10 years.

Re: How a domain registrar can kill your business

#278

Earlier quoted context omitted.

I'm confused, how is it over-engineered?

This is the job of the registrar

You don’t pay them to do it. It’s not their job. In fact by default it is nobodies job, it’s just your own responsibility.

The registrar may see it as an opportunity to sell you another year of service but it is not their job.

Re: How a domain registrar can kill your business

#279
post #5

That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…

Indeed, there's a reason large multi-nationals use companies like MarkMonitor as their Domain Register, even if they could get the same for $30/year, the potential loss in revenue and brand damage could be worth tens of thousands. It is a much harder balancing act for a startup, finding a domain register who is reputable and responsive but not "overly" expensive. Even if your entire business relies on it, $1K+/year j…

For $1000 you could preregister a domain for a century though.

Re: How a domain registrar can kill your business

#280
On my previous job we had to manage thousands of customer domains, including annual renewal. This was very tedious task, so I wrote a Perl script, scraping WHOIS and DNS data for all domains listed on our DNS servers. Based on this data every domain was assigned a status, such as "Ok", "misconfigured", "about to expire", "points to foreign DNS server" or "points to foreign Web server". This script was scheduled to run every other day and sent CSV report (full and diff from previous run) to a person responsible for domain renewal. Needless to say, our support specialists were very happy with this improvement.
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