Earlier quoted context omitted.
In many countries, this also isn't legally tenable.
Is there any country where it is?
At least in Germany in B2B contracts that might be possible.
For b2c, no chance
HERMES.md in commit messages causes requests to route to extra usage billing
261–270 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#262I am confused.
The person who created the PR is user "sasha-id".
The person saying no to the refund is also user "sasha-id".
What?
Where was it exactly thats someone from Anthropic said no to a refund request? I feel I am missing the obvious somehow.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#263Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
you work there. there is at least one thing you could do about it.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#264Hey everyone, Thariq from the Claude Code team.
We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245. We’re still working on sending emails to everyone affected.
Our support flow wasn't set up to route a complex bug like this to engineering. We’re hoping to make this better but will take some time. Sorry to everyone caught up in it.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#265Technical issue causing over billing? Mythos is going well I see
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#266Earlier quoted context omitted.
Yea I am more or less done with these big providers. I'm running local primarily now. These constant screw ups, not caring about customers, political issues, it's just not worth it for me. I get some people are hooked on vibe coding but the latest wave of small models I'm good for my needs.
What do you use now? How much ram do you have? I am increasingly thinking of doing that
Well about 4 weeks ago I was mostly running small models. Some of my favorites were deepseek r1 8b and qwen 3.5 9b. Those are more or less good for boiler plate super fast responses(what I cared about most).
Now I am still trying out all the models that dropped this month. I am running qwen 3.6 35 a3b on a 16gb vram rtx 4060 ti.
I wish I sprung for a 24gb vram card but I never thought the price difference would matter. It seems like it does and I bet in the future there will be more models at this size because this is crazy.
It's not as good as opus if you are doing completely hands off programming but it's completely fine for me. I mostly use it for auto complete or templating a class. Other people are using it for agentic workflows with success.
Check out /r/localllama for more experiences. My set up is not the best but it is working for me and is saving me money.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#267I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
Same. Back in December the iOS app had a bug ( https://status.claude.com/incidents/6rrnsb1y0kbn ) in which buying a subscription thru the Apple App Store would not register with the backend, so you’d be charged but not receive the plan entitlement. I discovered this because I wanted to upgrade from free plan to the regular plan. I was charged, but remained in the free tier. Thinking it was a temporary bug, I tried bu…
There was also a bug where you could cancel the subscription via the iOS app store and if you never opened the iOS claude app again, you'd keep the subscription forever and could use claude via the web, without paying.
Also when they added extra credits to everyone as an apology I was able to click the claim button multiple times and I got up to $400 in credits. Eventually a day later this dropped to $200 and then a few days later, $100 where it sits today.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#268Earlier quoted context omitted.
Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....
does Murica not have bailiffs? small claims court might not work against a dodgy builder, but it will certainly work against a company, with physical offices if they don't pay up, you can literally walk into their offices and start taking their stuff, with the police supporting you I'd start with the contents of Amodei's office
There are ways to dodge it.
A friend of mine did this for a shady company that turned out to be a 1 person company, that then dodged the fine basically by not paying and disappering. I don't know the details, but apparently something happened legally where the guy popped back up on the radar a decade later, a parking fine or something? And as a result the cops showed up to his house and started taking his stuff, causing him to actually pay the fine. I don't remember the details, but the point is it can apparently get somewhat crazy on a small size level, apparently.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#269> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Why is this the top comment. The bug filer posted the copypasta joke Antrhopic response.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#270Earlier quoted context omitted.
Why should they? Freedom of association is key Western principle. Steam chose not to associate with them anymore. If the user don't like it they should have sued them in court instead.
Being able to freely threaten reprisal against people exercising their rights circumvents those rights. Freedom of association applies to individuals; it's a non-sequiter here.
It's relevant in that businesses generally also enjoy freedom of (non)association but obviously that's not an absolute.