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Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

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Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#261
post #228

Besides creeping dystopia of it, I find this aesthetically disgusting most of all. If you listen to the sample call, the computer voice sounds incredibly _rude_, at least to my ears, especially at the end of the call. I would never speak to a service employee that way. I try to always say a clear and proper please and thank you, and would never ever want a robot to subject somebody to an"uhhhhh, thanks " on my behalf…

Let's not get over dramatic here. To sound natural of course the computer system has to copy natural behavior, which includes manners. The experimental version of this system happens to include behavior modeling of phone conversations of people that live where the developers work and live, seems logical. It doesn't mean that the same model will be used in other cultural contexts. An ideal model would copy your behavior (and/or voice), so it would be like you calling.

Just have to let Google listen and analyze all your conversations :)

Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#263
post #251

Earlier quoted context omitted.

Absolutely correct. And so-called general AI may never happen. Regardless, this is shocking. It immediately needs to be factored into any speculation about what the world will look like in 20 years. Innumerable questions.

Maybe a general AI is just a very big collection of many smaller abilities.

The older I get, the more true I suspect this is.

Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#265

Earlier quoted context omitted.

I love how no matter how amazing something is, someone will eventually say it's trivial, even though it's taken the smartest people on earth decades to figure out how to do this. >The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex. The end game is clearly to use an api, not this.

> The end game is clearly to use an api, not this. My understanding is API integration is what wechat is in china -- every hair salon and equivalent-of-corner-pizza shop has some wechat integration, payment and all. Voice bots like this will have the advantage of ubiquity. At least a couple years ago before every resteraunt had 5 tablets for all their seamless/grubhub/chowhound/whatever apps, pretty much the only rea…

My understanding is API integration is what wechat is in china -- every hair salon and equivalent-of-corner-pizza shop has some wechat integration, payment and all.

Meanwhile in NYC, good luck getting the bodega on the corner to even take your debit card.

Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#266

Earlier quoted context omitted.

Doesn't most carriers heavily "compress" the sound, removing all sounds/frequencies that a human can't hear, etc? https://www.youtube.com/watch?v=w2A8q3XIhu0

Yes, but it could be very subtle and low bandwidth at first, and once both sides were convinced the other was a machine switch to a full speed screeching 56k modem [1]. Or just communicate "hey actually connect to this HTTP/XMPP/whatever address on the internet and we'll continue this from there" 1. Probably a bit slower, I've heard modern VoIP lines don't work well with traditional modems?

The whole context of Google introducing this functionality was for the 60% of businesses that don't yet have an online presence at all.

Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#267

The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…

To save CPU/GPU/TPU there should be a high-frequency sound, as in people can’t hear, so the computers talking to each other and switch to a faster way to communicate. If this is included you also have way to detect if you are talking to a bot/duplex.

Instead of a high frequency tone, just watermark the background noise or the speech pattern. You could watermark the background static, the voice samples, or even the speech patterns. All you really need is something like 30 bits of data to identify a call as a Duplex call with very high probability, and I’m certain you can find a way to imprint that many bits into the frequency spectrum of your background noise.

Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#268
post #166

This is amazing, but one thing I don't really understand is this: earlier in the presentation, they demoed some new Google Assistant voices. All of them sound like standard computer-synthesized assistants. On the other hand, the synthesized Duplex voices sound indistinguishable from human speech to me, even without the "disfluencies" they include. If Google has gotten speech synthesis to this point, why isn't Assista…

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Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone

#269

Earlier quoted context omitted.

I think historically "noon" expresses less precision, although I suspect that's less true now that everyone always knows what time it is and has GPS in their pocket to help calculate arrival times. 20 years ago, had I said to someone "I'll be there at 12pm" it would have had a stronger implication of precision than "I'll be there at noon." I don't think it's true today.

Understood. So the difference is you interpret "noon" as an ill-defined probability distribution centred roughly around midday, rather than a concrete point in time, whereas you interpret "12PM" as a concrete point in time. Fair enough.

Go back further and "noon" is "whenever the sun is at its zenith" so we've definitely made strides.
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