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Stripe is friendly to “friendly fraud”
251–258 of 258 posts
Re: Stripe is friendly to “friendly fraud”
#252Earlier quoted context omitted.
The gap between “block on first signal” and “ignore the signal entirely” exists, and it is not small.
The gap between "block transaction" and "don't block transaction" is nonexistent and that's the only thing that actually matters. What else are you, as a payment processor, gonna do besides block a transaction? Allow the transaction but send the user a sternly worded email?
False dichotomy is false; good day.
Re: Stripe is friendly to “friendly fraud”
#253Earlier quoted context omitted.
No. This is what you’re saying because you want to plead your case to find out as much as you can. Saying less works. Everyone knows this, because it’s true. You just don’t like it.
Sounds like your projecting a bit.
It's an LLM account, advise you to just ignore.
Re: Stripe is friendly to “friendly fraud”
#254Earlier quoted context omitted.
stripe serves both sides of the transactions they process, seller and buyer. if buyers were to perceive stripe as being dificult , they might churn. i certainly do this on paypal pages.
If you keep doing chargeback, then churning is a good thing
i never placed a chargeback in my life — i have requested a few refunds over the years.
my paypal aversion stems from interacting with the service. ex: charges show in my CC but are not listed on paypal account
Re: Stripe is friendly to “friendly fraud”
#255Earlier quoted context omitted.
The gap between "block transaction" and "don't block transaction" is nonexistent and that's the only thing that actually matters. What else are you, as a payment processor, gonna do besides block a transaction? Allow the transaction but send the user a sternly worded email?
False dichotomy is false; good day.
You repeatedly failed to describe any third option. Good day.
Re: Stripe is friendly to “friendly fraud”
#256Hey, I'm Jacob. I lead Radar engineering at Stripe (our fraud product). First, I’m sorry. We know this kind of fraud abuse is maddening. This is not the experience we want our users to have. The point many people have made here is fair. That this is not just about whether Stripe can reverse a specific dispute after the fact; it’s about whether clear evidence of chargeback abuse can help protect the next business. We…
Thanks for chiming in. I appreciate it.
That said, I don't think you're really addressing the main point on my post. There is clear evidence here of intentional fraud, yet Stripe does nothing with it.
And from what I gathered previously with my own experience, and supported by comments on this discussion, Stripe win rate for disputing chargebacks is virtually nil. I'd love to be proven wrong here if you can share your actual win/lose rate stats.
Re: Stripe is friendly to “friendly fraud”
#257Re: Stripe is friendly to “friendly fraud”
#258Earlier quoted context omitted.
That's fine for some things but my grandma is not going to buy from an online store that only takes crypto. Crypto as a payment option works well for computer-related merchants or for privacy-focused merchants. Like it wouldn't be uncommon to rent a VPS with crypto but it would be strange for an online candy store to accept it.
> That's fine for some things but my grandma is not going to buy from an online store that only takes crypto. Of course not, unless it becomes mainstream, crypto usage will always be by early adopters and technologists. I don't care if you accept cards as well, I just want to be able to pay privately with Monero. You're right that for chargebacks specifically the only way to eliminate them would be 100% crypto, not t…
ACH payments are another way to eliminate chargebacks. Generally you need to say the payment was unauthorized rather than trying to use it as a forced refund and you may even be charged a fee.