251–260 of 568 posts
Earlier quoted context omitted.
Maybe it’s in order to have an external provider to blame for failures and shift the blame/responsibility?
A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.
Another slop coded piece of shit causing stupid bugs. I can’t believe they paid 100m for some of these employees. They could have bought entire companies of real developers.
Earlier quoted context omitted.
> I don't like it, but can't do much about it. Is the culture really such that you can't escalate an obvious, fairly minor mistake that is turning into disastrous PR? That would explain a lot of recent Anthropic takes actually.
Tech companies have too many layers for anything to happen. This is partly by design to slow down this exact thing.
No response from customer service.. only their AI Agent Support.. Which has still not offered me a refund.
I may have to do a chargeback.
https://x.com/trq212/status/2048495545375990245 He is getting a refund along with an additional $200 credit from what I can see.
After going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?
If Mythos is so smart, how come Anthropic does dumb shit like this every week?
Earlier quoted context omitted.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off.
If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of contact.
Earlier quoted context omitted.
After going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?
The tweet is from 3 days ago and the bug report 4 days ago. Not sure if it was publicity that made it happen or not.