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Small claims court became Meta's customer service hotline

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Re: Small claims court became Meta's customer service hotline

#241

Earlier quoted context omitted.

The economy will continue to improve the more this leeching can be minimised and ultimately eliminated. Interest rates have effectively forced Silicon Valley VC to stop funding more leeches, but society is still left with some truly gigantic ones to deal with; they have embedded themselves into the system. Their removal will take time, and patience. Lots of work to do.

How are they leeching?

by outsourcing liabilities to the public

Re: Small claims court became Meta's customer service hotline

#242
post #147
post #98

Earlier quoted context omitted.

How exactly to do that after one already bought it?

in the civilised world, you are entitled to return a faulty product within 14 days of purchase.

But how do you return it when you "don't buy them!", as you suggested? : D

Also, why don't you read that you are answering to: "The fact that you can't even get refunds (e.g. within 15 days or something) for most software is ridiculous", dear Civilized World? : )

Re: Small claims court became Meta's customer service hotline

#243

Earlier quoted context omitted.

How are they leeching?

by outsourcing liabilities to the public

But are they actually doing that? In this case people are using it for that, but I could also use small claims court to get the attention of a plumber who won't send me a quote. That doesn't mean that plumber is outsourcing to small claims court.

Re: Small claims court became Meta's customer service hotline

#244

Earlier quoted context omitted.

by outsourcing liabilities to the public

But are they actually doing that? In this case people are using it for that, but I could also use small claims court to get the attention of a plumber who won't send me a quote. That doesn't mean that plumber is outsourcing to small claims court.

yes, most of the economy actually works by privatizing gains and externalizing losses.

in your example it would probably be you abusing the court system for something that it is not intended for yet obligated to handle

Re: Small claims court became Meta's customer service hotline

#245

My Facebook account got hacked last year and it was a nightmare. They got access to my ad account and racked up $4k worth of charges. And, somehow they were able to get into my account over and over again. I’m super technical and careful about these things. Even after changing all my passwords and resetting everything, multiple times, the hacker was able to steal my account. After being locked out for several days, I…

[deleted]

Re: Small claims court became Meta's customer service hotline

#246

Earlier quoted context omitted.

by outsourcing liabilities to the public

But are they actually doing that? In this case people are using it for that, but I could also use small claims court to get the attention of a plumber who won't send me a quote. That doesn't mean that plumber is outsourcing to small claims court.

Theres a scale difference. Many platforms are mini countries.

Hell - this article was about a tiny number of American citizens with the patience and resources to learn how to get this done.

If you are in Myanmar, PHP or many other countries, you are SoL. It’s the one thing that grinds my gears on these topics.

The more I see it, the more I think people are going to split these firms up.

Re: Small claims court became Meta's customer service hotline

#247
post #147

Earlier quoted context omitted.

in the civilised world, you are entitled to return a faulty product within 14 days of purchase.

But how do you return it when you "don't buy them!", as you suggested? : D Also, why don't you read that you are answering to: "The fact that you can't even get refunds (e.g. within 15 days or something) for most software is ridiculous", dear Civilized World? : )

https://www.termsfeed.com/blog/return-refund-laws-eu/#:~:tex...

Re: Small claims court became Meta's customer service hotline

#248

Earlier quoted context omitted.

To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…

The article says that small claim court has $100 filing fees - considering that every case is heard for 10 minutes, it sounds like small claim court should be able to mostly if not completely self-fund.

10 minutes is nowhere near the correct timeframe and $100 is nowhere near enough to cover the court’s costs.

Re: Small claims court became Meta's customer service hotline

#249

Earlier quoted context omitted.

> overwhelming the publicly funded small claims court I'm guessing there's no court fees that the losing party has to pay? It would seem fair to tell the troublemaker to pay for the judge's and other court employees hours...

Court costs are HEAVILY subsidized by the government that has jurisdiction over them. I would guess nobody is paying more than around $400 to sue Meta in Small Claims, and if the case drags on for months or years with continuances and (if the court allows it) discovery, then it is going to burn a ton of time from the various court staff, building upkeep, web site maintenance and all the other things that keep the cou…

If you read the article, the second paragraph tells about someone whose costs were $700 (significantly more than $400), and even explains why they were so high: the need to travel to California to appear in person.

Re: Small claims court became Meta's customer service hotline

#250

Earlier quoted context omitted.

To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…

No company has (nor should have) any mandate to "customer service" beyond what the market demands. Dispute resolution is what courts are for . Meta already pays taxes that fund courts. If courts are unable to keep up with demand generated by the modern digital economy, let's fix that . Making losers pay court fees would go a very long way towards solving the problem. Re: Walmart, the other option is to just cut the a…

> Re: Walmart, the other option is to just cut the aid. People won't work if they are not able to sustain themselves (calorically) on the pay. The best way to avoid these antipatterns is to stop enabling them.

This is a truly horrifying, compassionless comment. You're literally suggesting starving people.

Sure, cutting these programs means eventually Walmart changes their business model. But the people who suffer during that transition aren't Walmart shareholders, who experience what, a temporary 30% loss in their share price? The people who suffer are the workers; Walmart has replaced thousands of smaller local stores which used to provide jobs, so the workers cannot necessarily find other work.

Walmart has plenty of runway to play a game of chicken here: oh, you want to cut aid? Let's see if that idea lasts one or two election cycles. In the mean time workers, as you say, are "unable to sustain themselves (calorically)", i.e. starving, because their options are either continue working for Walmart for not enough pay to eat, or quit, and get no pay to eat.

I mean, I agree this would cause a mass quitting at Walmart and the hundreds of other companies that employ the same strategies, but where do those workers start working? Companies as a whole can just afford to refuse to raise pay for a while in most cases and try other business models in the meantime. Even if other companies are started which outcompete Walmart by paying their workers a living wage, it will take decades for those companies to grow to the same size and provide as many jobs.

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