I think one day later the guy got his refund? You all need to chill I feel like. HN is a bubble sometimes
https://github.com/anthropics/claude-code/issues/53262#issue...
HERMES.md in commit messages causes requests to route to extra usage billing
231–240 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#232The future is very dark where you get a bad charge (it can happen, systems are complex, so I don't want to judge base on that), but you can't fill a ticket or complain to anyone about this.
I got a $2 charge for a Facebook Ad (I know, $2 is nothing and I shouldn't use Meta), and it was completely wrong. It's impossible to talk to someone in Facebook about this. The AI chat is completely clueless and can't do anything. Their help page say you can ask for a refund (I can't, because the payment doesn't appear on the billing page or payment activity), but they tell you they will close your account if you do it, like... wtf?
I am scared for the future where AI handles all of this. It should be ilegal. Companies should have a X support people every Y customers or something like that. I see it everyday and it's getting worse and worse...
Some days I think the only solution is what Bombita did in the movie Relatos Salvajes https://www.youtube.com/watch?v=vP3IwmM3XLQ
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#233> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Wait, that was the actual response? With the DiCaprio clap? That wasn't a joke?
The response was posted by the original reporter. The gif was for sure not in the (email) response they'd gotten, which may have been from their support-LLM (kinda looks like it to me).
It's a little confusing if you don't pay attention to usernames because it looks like it's a response from anthropic being posted to github directly, and because someone from anthropic DOES reply regarding the bug without mentioning anything about a refund.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#234> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Coz those that did not got sued to do. They need to get sued
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#235https://x.com/trq212/status/2048495545375990245 He is getting a refund along with an additional $200 credit from what I can see.
This is the new world. Go viral? Get human customer service. Otherwise, piss off.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#236Another reason to avoid Anthropic products now.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#237Earlier quoted context omitted.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off.
Mostly coz of everything else about GCP
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#238Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
It reads like the inventors of Claude can't get Claude to apply a "human in the loop" workflow.
I think they just honestly can't afford it. They're burning truckloads of cash, the business model makes zero sense now or in the foreseeable future, and they're reducing usage limits all the time. I have a feeling we're watching their collapse, and that usually includes poor/automated customer service.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#239> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
Just need an agent that takes them to small claims court automatically or argues with them for eternity