I fell for this using Adobe stock photos. I did not see anywhere that I signed up for a monthly plan as I was only getting free credits to use. Well, a few months later and I noticed the charges on my credit card bill. It took me a few hours but I was able to get back all of my money. Not until after, though, the representative on the phone cursed at me and told me I was an idiot for not realizing what I signed up for. This was a few years back and I no longer use any Adobe product and never will again.
Adobe tricks users into a 12 month contract
231–240 of 592 posts
Re: Adobe tricks users into a 12 month contract
#232Earlier quoted context omitted.
This is true. It’s a threshold. So sometimes when I think to myself “Should I be spending time fighting to ensure people are not dying at the hands of a fundamentalist religious organization or should I be spending my time lowering prices for a high end graphics editor?” I always try to remember that these are equivalent tasks. It doesn’t matter which I do. I am bringing the same amount of good to the world.
Pears are sweet. Yet Coca-Cola is sweeter. Both deserve the label, that doesn't mean some things can't be even sweeter than other. Similarly, there are shades of evil. Inventing some new greater evil does not invalidate the regular kind.
A fair point, and I must concede to it.
Re: Adobe tricks users into a 12 month contract
#233[deleted]
Re: Adobe tricks users into a 12 month contract
#234Earlier quoted context omitted.
There's not a limited number of slots for who gets to be called evil. It's a threshold, not a competition. Sometimes the threshold changes, but crossing it is enough. No matter that other people might be even worse.
This is true. It’s a threshold. So sometimes when I think to myself “Should I be spending time fighting to ensure people are not dying at the hands of a fundamentalist religious organization or should I be spending my time lowering prices for a high end graphics editor?” I always try to remember that these are equivalent tasks. It doesn’t matter which I do. I am bringing the same amount of good to the world.
Were I to crack Photoshop and provide it to 10s to 100s of business in my local city, should Adobe stay quiet and not complain, because there are people doing the same and uploading it to pirate bay where it's available to millions?
I think the answer is clearly not. There is no reason why it should be invalid to criticise any act, just because it is not the worst act.
Re: Adobe tricks users into a 12 month contract
#235Is it legal to be forced to pay a fee that was never on the screen?
Re: Adobe tricks users into a 12 month contract
#236Disgusting. What you should do is call your bank and reverse the charges for fraud. Unless you bank at Mercury in which case customer service will just laugh at you because they’re a shit bank (that I’m ditching today)
Re: Adobe tricks users into a 12 month contract
#237The most important (not to mention blindingly obvious) rules of running a subscription based business are "make sure the customer knows exactly what they're signing up for and on what terms" and "make it memorably pleasant and easy to cancel", so it's pretty funny to see big names like Adobe and the NYT be too scared and insecure to live by these rules
Re: Adobe tricks users into a 12 month contract
#238What am I missing here? It’s a 7-day free trial, but if you go 14 days into the trial, you have to pay 50% of the remaining contract.
I mean, that sucks that you can’t cancel without having to pay the remaining money, but the “7 day free trial” part still seems honest enough, right? As in, if I cancel before the 7-day period I don’t get charged anything?
I was expecting “tricks users into a 12 month contract” would imply the “free trial” part was a lie, but it isn’t. It’s what happens after the trial that is sketchy.
Re: Adobe tricks users into a 12 month contract
#239Earlier quoted context omitted.
> we en up getting a standardised interface like the one we have currently Of course you won't. Apple will do everything in their power to make third party payments as painful as possible for both the consumer and the merchant. They'll do things like preventing those apps from auto-filling credit card numbers, and denying them camera permission to scan cards. They'll insist credit card data is sent to an in-country s…
So, if that's Apple fault on Android it must be really good, right? How is the Android side of things going? BTW, there's this thing called MasterPass. It's MasterCard's payment system that applications can request you to authorise the use the cards in the MasterPass wallet. It's quite good experience, they are also very aggressive to collect all your cards in there so if you don't already have a MasterPass there's a…
Not sure why you are bringing in android into this, but things are fairly okay in android-land thank you very much.
Have been scammed twice, both times on App Store.
(Funny enough, best support experience was on Microsoft store when I wanted to return something, but maybe that time was an outlier)
Re: Adobe tricks users into a 12 month contract
#240If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…
Another point of view I’d like to offer is that very few people actually _need_ Photoshop/Illustator. I thought I did, until I discovered Canva and PlaceIt. Sure, they’re not super flexible but you can usually find some template that works and just use that and be done with it before Photoshop has even finished loading. (No affiliation, just a pleased user)
Indeed. In my life I haven’t used Photoshop more than like two hours or so. In my youth I used Corel Photopaint and PSP. Then Gimp, and now Acorn.