231–240 of 554 posts
As long as it's not a Spotify subscription :)
Spotify lost me as a customer when they forced me to use some ridiculous chat to explain why I was cancelling my account. I was actually cancelling to re-sign-up using a non-Facebook account as a paid subscriber.. Add silly friction and you get -1 customer.
This was already required in the Visa Merchant agreement. If you signed up online. The merchant must provide an online way to cancel which could be email, webpage or chat. If they don't just call up your card issuer and file a "canceled recurring" dispute as the merchant doesn't provide a visa acceptable way to cancel the subscription. https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2... Section: 5.9.8.2
so the solution to having to call a merchant to cancel a subscription is to call your card issuer to cancel a subscription?
I called a place recently and asked to cancel, first question was.
"Did you read the cancellation date!?!"
Yeah I did and I know you aren't because you didn't even ask my name yet...
So they look it up and ask again what I want, I tell them to cancel it again....
"Ok I updated it"
Damn it....word game city population me.
This was already required in the Visa Merchant agreement. If you signed up online. The merchant must provide an online way to cancel which could be email, webpage or chat. If they don't just call up your card issuer and file a "canceled recurring" dispute as the merchant doesn't provide a visa acceptable way to cancel the subscription. https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2... Section: 5.9.8.2
so the solution to having to call a merchant to cancel a subscription is to call your card issuer to cancel a subscription?
Also chargebacks penalize the merchants both in fines/fees but if they rack of enough, they'll pay higher processing fees.
My trick to avoid the long retentions go around is to tell them I'm leaving their service area. Why are you looking to cancel your phone plan? Leaving the country. They know they can't win me over and so they don't even try.
I've done this several times with Comcast, but it failed with Time Warner when I moved out of NYC. They demand to know why you are canceling and have some sort of way to extract money out of you for every scenario, including moving out of their service area. In that case, they transfer you to another phone system that helps you find a provider at your new address and, presumably, nets them a referral fee of some kind…
Earlier quoted context omitted.
Some merchants have it in their contract (for subscriptions) that any chargebacks will go to a collection agency, which dings your credit.
Do you have a link for this? I’d like to read more.
Simply telling the merchant I will do a chargeback has worked every time for me (provided it's a credit card charge).
Some merchants have it in their contract (for subscriptions) that any chargebacks will go to a collection agency, which dings your credit.
Earlier quoted context omitted.
No, it's not illegal. First, under the ADA they can't actually ask you to verify any disabilities: that's between you and your doctor. Second, you don't have to be explicitly diagnosed as having a disability to have one. I've been to too many concerts over the years, and while no doctor has diagnosed me, I can truthfully say I have a hard time understanding people over bad phone connections.
> First, under the ADA they can't actually ask you to verify any disabilities: that's between you and your doctor. Wow, that's interesting. They can't even require a doctor's certification of some sort (without any details)? How does that work for companies that give discounts (say) to the disabled? Can everybody lie to get them legally then? This doesn't sound right. (Note that it doesn't have to necessarily be the…
Earlier quoted context omitted.
Some merchants have it in their contract (for subscriptions) that any chargebacks will go to a collection agency, which dings your credit.
It's probably disputable as in violation of their merchant agreement, but yeah most people will just suffer under the consequences instead of pushing back.
http://blog.credit.com/2015/06/think-you-won-your-credit-car...