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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#221
post #70

As a tip: use your AppleID to generate a secondary email that you use for your day to day email, while keeping the login email secret. The problem stems from nefarious groups getting a hold of email addresses and running distributed dictionary attacks. Apple’s response is to prevent all logins (including valid ones) from accounts that are under attack. Unlocking the account involves calling Apple, they’re not going t…

> The problem stems from nefarious groups getting a hold of email addresses and running distributed dictionary attacks. Citation requested.

Wife got locked out yesterday.

Got a message on her phone (settings notification). She had to change her password through the settings app.

Called Apple just to check and they said they weren’t seeing any weird activity. That they did see the password was changed, but no weird login or attempted logins.

So, in my sample of 1, that wasn’t the case.

Re: Apple users are being locked out of their Apple IDs with no explanation

#222

Earlier quoted context omitted.

Problem is hardware. I don’t like macos nor Apple, but their laptops are the best hardware out there.

I see this repeated over and over, but there's no proof that "apple hardware" is better than any combination of every possible hardware out there, it's just fanboyism. Anecdotes of bad hardware are everywhere, given that the majority of hardware are cheaper thus more prevalent. But a comparison of all possible hardware with the same price points? Not feasible, so it's all just feels.

I'll preface this by saying that this is not a defence of Apple's SSO issues as outlined in this article; but I think I can bring some quantifiable points to this discussion.

Anecdotally, after over a decade of professional computer use:

- No laptop as light as an MBP that I've been exposed to comes close to the weight-to-stiffness ratio of that case

- No laptop out there has a trackpad that feels anywhere close to the MBP, that I've seen. It's a combination of palm rejection, latency, fineness of controls, and correct handling of multi-fingered gestures, with the actual glass of the trackpad being nice too.

- Most other laptops out there don't ship with as good a display. Granted, the MBP displays aren't P3 calibrated or anything, but the colour reproduction is great, and the HiDPI clarity is excellent. Font rendering in particular is outstanding.

That's just to name a few headline features. Is it possible to buy/build a laptop with those similar qualities? Hard to say. Trackpad drivers in particular tend to be tricky, and Windows precision drivers are the closest I've seen to Apple's trackpad feel, but those will typically fall apart on material feel.

I doubt that you'd be able to make or buy a daily driver that feels as good while spending a reasonable amount of money, and you'd likely spend a good amount of time sourcing parts.

I've had the opportunity to use three other laptop types during my career: two reasonably recent (at the time I had them) Lenovo Thinkpads, a Framework (briefly), and a recentish Dell Latitude.

The Thinkpads stand out, but fall short on the display and trackpad points; otherwise they had a reasonably rigid keyboard compared to the MBP. The Framework was fine, honestly. The modularity is excellent, but the deck flex on the first-gen model was way more than I'm used to, and the display colours were deeply meh. The Latitude was bulky, but I mitigated that and other issues by just running it closed-lid and plugging it into a display, mouse, and keyboard.

Re: Apple users are being locked out of their Apple IDs with no explanation

#223
post #214

I'm so glad I recently made the decision to leave the Apple ecosystem. I'm fed up paying a large premium for a lot of expensive marketing. Apple HomeKit has completely busted for me. I've done hard resets of all TVs + HomePods 4 times, tried 5GHz and 2.2GHz....no difference. It's Apple's problem - clearly with either their latest OS versions and/or their cloud. I just had to replace a TV remote that didn't even last…

Sometimes HomeKit will pick the lowest power device to be the hub causing everything to stop working. The only fix is to find out which device that is and power cycle it.

Yup, have read that useless advice a lot. Did you read that I did 4 hard resets of all HomeKit devices? Of course multiple reboots too

Even if that were the cause of many issues, it seems like a really simple fix to adjust the selection algorithm. So why haven't Apple done it?

Re: Apple users are being locked out of their Apple IDs with no explanation

#225
post #207
post #188

Earlier quoted context omitted.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

Which is why they make it so hard to avoid doing this.

Re: Apple users are being locked out of their Apple IDs with no explanation

#226
post #188

Earlier quoted context omitted.

I bought an iPhone a couple of days ago, and was planning on using the weekend to finally migrate from my old Android phone. Luckily, I haven't even opened the box so I should be able to return it for a full refund. No way I'm spending over $1000 for this kind of experience.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

> It recognized the email and the pswd but then wanted verification from the original device!

Did you have 2fa enabled by any chance? I have 2fa via TOTP on my accounts and while they offer using a signed in phone as a verification option, using TOTP was always an option, and I was never locked out of my account.

>Despite having the original sim in the new phone.

That would only help if google had some way of tying the installed sim to your account. Given the privacy implications and the technical difficulties, I wouldn't be outraged at the fact it didn't take your sim into consideration.

Re: Apple users are being locked out of their Apple IDs with no explanation

#227

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

From the timeline: > got my Macbook Pro from work and signed in to my Apple ID on it. Wouldn't this result in unintentional data sharing from the work device to your personal devices? (and vice versa)

In hindsight, yes that was a bad move (especially considering that my work laptop is still locked to my banned ID…)

As an Apple noob at the time, I assumed that if my MDM-managed device prompted me to log in with my Apple ID, that it of course would be an allowed action.

With regards to data being shared, the only thing I noticed was wifi passwords and peripherals pairing (apple keyboard).

Re: Apple users are being locked out of their Apple IDs with no explanation

#228
I was thinking about something related yesterday. It is amazing how big "Internet Silos" Google, Facebook, etc provide close to no customer support services and that we "users" have accepted this.

Getting cut off from one of these places can have a huge impact on people. They happen without warning and often without explanation.

I think they ought to be forced to be more open around the process and how to get help in general.

For Apple I have usually managed to get a hold of some support. Often not helpful but at least somebody.

With Google and Facebook I have never been able to find anyone.

Sameting that is demonstrated on this site frequently when someone will post a plea for someone who knows people at Google who they can't contact on their behalf. Since they can't get hold of anyone themselves.

(Yes I am sure its covered in the EULA several times that there is close to no support)

(For Google Workplace it is usually possible to get a hold of someone.)

Re: Apple users are being locked out of their Apple IDs with no explanation

#229

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

> The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit

This is HN frontpage. It's on a big "Mac" website. The damage is done.

Many are going to write nonsense like: "Apple is still a $2 trillion company, so this obviously works for them" to which I'll respond with a simple question: Did it not work for Apple before these SNAFUs? Does it work better for Apple now, after fuck ups like that?

It's not normal behavior and they are losing customers over this.

We had an Apple "moment" in the family: around the 2012'ish MacBook Air era. Two at home and they worked fine, for about ten years. Then the battery issues, the keyboard issues, the trackpad issues. Eventually these MacBook Airs died a painful death.

I'm on Linux since the nineties (and, yup, I can get into my system with Apple or Microsoft forcing an online ID down my throat) but the Macs were convenient for the wife.

So we bought a MacBook Air M1. After 13 months or so the screen died alone, overnight: was working fine before closing the lid, was dead in the morning. There are threads with dozens of pages on that subject.

That's when I switched the wife to Ubuntu. Ubuntu, Linux Mint: she doesn't care. Heck, I probably could have her use Debian or Devuan (Debian without systemd).

Apple is done for us. It's over. We'll never ever buy a Mac again and I'll never ever recommend a Mac to anyone.

And I'm far from the only one thinking that way.

The damage is done.

Rationalize as much as you want, invoke AAPL's market cap as much as you want, and enjoy being locked out of of your devices without any recourse.

Re: Apple users are being locked out of their Apple IDs with no explanation

#230
post #188

Earlier quoted context omitted.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

> My conclusion - have two physical phones + laptop all synced, plus hardcopy of important pswds etc. And then say, Meta decides to ask for login verification on your other device, and you lose that account because you always logged to it through a browswer in private mode, so no device actually has an active session. Happened to my wife the other day. IT "Security" is reaching new heights of being bullshit. You can'…

>IT "Security" is reaching new heights of being bullshit. You can't win, and asking people to buy multiple devices and keep them continuously in sync is a bit much

You likely don't need to buy multiple devices. I log in from random countries/VPNs all the time and never have issues, but I do have 2fa enabled. If your account only has a password and there was a suspicious sign in attempt, it's reasonable for them to ask for additional verification somehow because you could be a victim of a credential stuffing attack. It's hard for companies to win here. Either people complain about their accounts getting randomly locked because they were on vacation in Romania and tried signing in on a new device, or the companies get grilled by the media for "failing to proactively protect their users' data" or whatever.

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