Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Gandi loses data, customers told to use their own backups

status.gandi.net

Post reply on HN
Print view View original

221–230 of 389 posts

Re: Gandi loses data, customers told to use their own backups

#221

Post by tluyben2 »

kossae wrote: post #160
gruez wrote: post #138

Earlier quoted context omitted.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

I've had this same scenario happen before, and since then I just issue a `whois` from the command line to bypass any potential frontend interception. Not sure if that is 100% full proof either though.

I have used whois cli since the early 2000s because I did not trust the registrars as domains I just searched ended up being registered. Never had that issue again since then.

Re: Gandi loses data, customers told to use their own backups

#222

Post by jandrese »

gruez wrote: post #138
jandrese wrote: post #97

Earlier quoted context omitted.

Domain registrars giving away domains to squatters when people search for them is a time honored practice. The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

Doing an OOB whois search is almost certainly fine. It's when you search on godaddy.com or whatnot that you get burned.

Re: Gandi loses data, customers told to use their own backups

#223

Post by contingencies »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

It could be your local DNS resolution that is leaking to bad actors. It would be kind of stupid and self defeating for registrars to undercut their own customers. I would expect that some have done this in the past, but would be very surprised if it is done at Gandi with their knowledge... and undoubtedly French law would not smile kindly on such behavior.

Re: Gandi loses data, customers told to use their own backups

#224

Post by tluyben2 »

djmobley wrote: post #6

Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.

Why do they have a cult following? I never heard about them and reading all this here, I cannot say I understand why anyone uses them at all.

Edit; I use (and have been for a very long time) namecheap for registration and (recently) Cloudflare for DNS. I used to host all DNS myself, but that became a bit of a pain with many domains as that's definitely not my core business.

Re: Gandi loses data, customers told to use their own backups

#225

Post by Operyl »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). It stopped the moment I moved to Google Domains, where they asked once and never again.

EDIT: And, to make things worse, each time I was threatened with the "confiscation" of my domain, and the round trip on the tickets was so high that each instance took 2-3 days to resolve. Frustrating as hell.

Re: Gandi loses data, customers told to use their own backups

#228

Post by corford »

dangravell wrote: post #215
corford wrote: post #211

I'm a long term user of Gandi for my domains but have wanted to get off them for some time now. Can anyone recommend a domain registrar "equivalent" of a Fastmail or Letsencrypt or DNSMadeEasy i.e. truly no bullshit, geek friendly and polished at the same time ? I'm not too bothered about price. I just want a well run outfit that has a wide selection of TLDs and ccTLDs (and ideally isn't a mega corp like google but i…

NearlyFreeSpeech?

Close but sadly they don't seem to offer ccTLDs :(

Re: Gandi loses data, customers told to use their own backups

#230

Post by nojvek »

In the world of cloud, this should be pretty trivial. Upload your daily dumps / asset metadata to S3/GCS/ABS.

Set a retention policy I.e even if someone ran some delete command it wouldn’t delete. Someone with retention lock permissions is the only one that can remove the locks And delete.

There is cold storage and other things even cheaper. But cloud object prices are pretty cheap per GB it’s ridiculous.

I think they make most of the margins on bandwidth.

Losing customer data. All customer data is pretty ridiculous. I can understand downtime. I can understand losing a day of changes. But everything? That’s just unacceptable business.

Post reply on HN