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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#221
post #155

Earlier quoted context omitted.

Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.

I wouldn't put it past they NYT to do it. They could say that for privacy reasons the billing department can't view the last time you were logged into your account, and boom, they can argue that if they didn't pursue payment, you could be getting features from your paid account for free.

That sounds pretty unlikely to me.

Re: Cancelling Dropbox Pro is hard

#222

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

For this reason I only subscribe via AppStore subscriptions or PayPal whenever possible (and unless I have no choice I won’t subscribe otherwise).

Re: Cancelling Dropbox Pro is hard

#223

Earlier quoted context omitted.

Which provider?

I'm sure there are many more, but Mullvad is one VPN provider accepting bitcoin payments (as well as cash).

Mullvad has been great. Very easy to setup and they do not take any of your personal details. Instead of a user/email and password, you get a random account number that is used to track your payments and authenticate you.

Re: Cancelling Dropbox Pro is hard

#224
post #27

Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits. The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower. I love my Kindle, but without that my Amazon account itself would be in real danger.

just wait till you get closer to the end date of your sub. They will start harassing you on every page load of every product you look at.

Yupp. And they’ll have dark patterns for purchases after you cancel prime.

Those pesky engineers tried to charge me on my first post-prime purchase by giving me a $5.99 shipping charge. I was shocked! I knew the item said free shipping available. I checked other options (which were hidden behind a button), and lo and behold there was a free shipping option.

Re: Cancelling Dropbox Pro is hard

#225
post #135

Earlier quoted context omitted.

This tool is highly useful: https://backgroundchecks.org/justdeleteme/ It ranks hundreds of websites from "easy" to "impossible".

Could gdpr endanger sites like this? Actually curious

How would it? GDPR only protects personal information of individuals, and even then only in specific cases.

Re: Cancelling Dropbox Pro is hard

#226
Phone employees must be given drop-dead quotas or something because they really resist not being able to do their won’t-you-please-stay spiels at cancellation time, no matter what you say.

Once when cancelling an AmEx card, I TOLD the agent immediately “I am cancelling my card, and I decline in advance any offers you make to keep me on this card”; she still couldn’t seem to resist interjecting about 3 or 4 time-wasting counter-offers. It was extra annoying when she started prefacing them with “I know you said you just wanted to cancel BUT...”. (Really?!? That means you know I don’t want it and you know you are wasting my time, yet you choose to waste it anyway! Is your manager behind you or something?)

I have seen this with everything from cards to cable companies. All I can figure is that these companies simply have too much power. There just aren’t that many cable choices or card choices for example, so how exactly am I going to storm off and never return?

Re: Cancelling Dropbox Pro is hard

#229

Earlier quoted context omitted.

I suppose you could use something like Privacy.com and just revoke the card.

Thats a good way to get 100 calls from a collection agency.

I’ve had that happen to me once in all the years I’ve been doing this sort of thing. A BBB complaint sorted that out pretty quickly.

Re: Cancelling Dropbox Pro is hard

#230

Earlier quoted context omitted.

privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.

Remember that this is not cancelling, and some companies can and will sell your bad debt to collection agencies. You don't get out of contracts just by ghosting on them.

That’s not entirely true; it seems to depend how much effort you put into informing them that you want to cancel. If they make it too difficult, then they’re creating all sorts of legal issues. They’d have to be pretty ballsy to sell it to a debt collector at that point—it does happen, but it’s pretty rare, and I’ve never heard of anyone actually being forced to pay in the end. That BS just isn’t going to hold up in a courtroom.
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