Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

LogMeIn Acquired by Private Equity

techcrunch.com

Post reply on HN
Print view View original

211–220 of 319 posts

Re: LogMeIn Acquired by Private Equity

#211

Post by bogidon »

AGKyle wrote: post #78
_def wrote: post #69

Earlier quoted context omitted.

Unfortunately 1password is the only one that doesn't give me headaches while using it cross-platform. I wish I could use an open alternative with an equal UX.

Heads up: I work for 1Password Any reason why you'd say unfortunately there? I see it as a pretty big perk rather than an unfortunately. But I would also like to understand a bit more so I can pass along any necessary feedback to our team. Thanks! Kyle 1Password Security Team

I tried setting my parents up with 1Password. I realized that for someone without decent technical understanding it’s easy to get into weird states. E.g new account creation has a lot more friction than I would hope for. I don’t understand why the “generate password” button is divorced from the flow of making a new login. This was before 1Pass X so maybe things have changed, but my parents were so frustrated I doubt I’ll get them to try it again for years.

My advice: if you don’t do this already take some time to get some older folk without a lot of technical experience using 1Pass effectively (real-life usecases too like shared vaults). Take their feedback seriously because solving for them will reduce mental overhead for more technical users too.

Re: LogMeIn Acquired by Private Equity

#214

Post by AGKyle »

bogidon wrote: post #211
AGKyle wrote: post #78

Earlier quoted context omitted.

Heads up: I work for 1Password Any reason why you'd say unfortunately there? I see it as a pretty big perk rather than an unfortunately. But I would also like to understand a bit more so I can pass along any necessary feedback to our team. Thanks! Kyle 1Password Security Team

I tried setting my parents up with 1Password. I realized that for someone without decent technical understanding it’s easy to get into weird states. E.g new account creation has a lot more friction than I would hope for. I don’t understand why the “generate password” button is divorced from the flow of making a new login. This was before 1Pass X so maybe things have changed, but my parents were so frustrated I doubt…

Thanks for the feedback.

We've been doing a lot of user testing recently, so I'll run this by the team that do those tests.

Really appreciate you taking the time to provide feedback here. You didn't have to but did anyway and it's appreciated.

Thanks!

Kyle

1Password Security Team

Re: LogMeIn Acquired by Private Equity

#215

Post by inscionent »

oarsinsync wrote: post #119
jamescostian wrote: post #110

Earlier quoted context omitted.

If there weren't pieces of software that people were willing to pay a subscription for, then software quality would be horrible. The reason why 1Password is so good is that the developers are paid to work on it, and some business needs (such as having really good quality stuff so you can get recommended to more potential customers, and so that your existing customers don't leave) push you towards higher quality softw…

Software quality was a lot higher before the Internet was a thing. What you shipped had to work, as shipping patches was non-trivial and expensive. Most such software wasn't subscription based either.

*Citation needed

Re: LogMeIn Acquired by Private Equity

#216

Post by AGKyle »

StavrosK wrote: post #186
AGKyle wrote: post #185

Earlier quoted context omitted.

I think this is probably the better way to look at it. We seen a lot more "I can't access my data anymore" emails before we had our own service. Those seem to have dropped a lot, at least based on my own experience when doing support, since introducing 1Password.com. At the end of the day, our 1Password.com solution is also more secure thanks to the Secret Key being used as well. Our local vaults are certainly secure…

Yeah, that makes sense, though I might have kept the self-hosting feature hidden behind a wall of "you're REALLY not going to get ANY support for this" text. Then again, the maintenance might not even be worth it.

We still sell licenses, it's not super easy to find but it's there. Open the app on a new machine, on the welcome screen of options there's a "Create A New Local Vault" option, which takes you down the path of purchasing a license if one doesn't already exist.

Those on subscriptions can also still create local vaults as well. You'd have a subscription plus the option of local vaults.

So options haven't disappeared, they're all there.

That said, providing an option without support is kind of bad form. We pride ourselves on providing the best technical support we can for our users. Selling a license and then not supporting it would just not be within what we consider good business or, well, being a good developer.

So whatever we sell, we have to support.

Kyle

1Password Security Team

Re: LogMeIn Acquired by Private Equity

#217

Post by thijsvandien »

jmuguy wrote: post #54

My old company used Logmein professionally to remotely manage 100s of computers for many years before switching to ConnectWise. They had a great product for a long time but some of the worse licensing decisions I've ever seen. It went from being completely free to several thousand dollars overnight without any additional features, support, etc being offered. And meanwhile development was stagnant with only weird chan…

A customer of mine had LogMeIn Pro just to access a single pc from a couple of phones every now and then. One day it suddenly stopped working. As it turned out, in the three years they had been using it, the price had hiked from about 100 EUR to over 350 EUR. Having no idea who charged them that much and what for, they reversed the credit card transaction. Since then, they've moved on to RealVNC. It's 1/10th of the price and works just as well if not better. Don't let the name discourage you; the product has very little to do with the old and inefficient VNC protocol anymore. I was hesitant to try it, but it's been a very positive experience.

Re: LogMeIn Acquired by Private Equity

#218

Post by jacquesm »

brown9-2 wrote: post #191
jacquesm wrote: post #41

Earlier quoted context omitted.

A 4.3 billion USD valuation at exit is not all bad news I'd say. Better a deal at 4.3 billion than none at 5.5. I'd be laughing all the way to the bank with an exit like that and not worry too much about what could have been.

Is this really an “exit”? The stock was already publicly traded.

Doesn't mean the founders still had a bunch of it, is there any listing of the captable, how much of it was still owned by outsiders and how much by early investors/founders?

Re: LogMeIn Acquired by Private Equity

#219

Post by paranoidrobot »

twobat wrote: post #166
lukeschlather wrote: post #107

Earlier quoted context omitted.

Windows itself costs $200 or so. LogMeIn isn't worth 5 times as much as the operating system. At that price, it very quickly becomes cheaper to investigate alternatives like just using a Linux machine where remote management is a breeze, and there are tons of high-quality, free tools (with optional paid support contracts that are very inexpensive by comparison.)

Take a look at the pricing for Jetbrains products. 500€ for the first year only. I'm sure it has some features above "vim with syntax highlighting" but I can't tell which one costs 500.

JetBrains's ReSharper and their Rider IDE are both excellent products and do a ton more than just "vim with syntax highlighting".

ReSharper alone would easily save me that much per year in productivity gains.

I moved over to Ubuntu from Windows, so picking up Rider as my replacement for Visual Studio was well worth it - and at about 1/3 of the price of Visual Studio alone (and having the ReSharper features built in) it was a bargain.

Re: LogMeIn Acquired by Private Equity

#220

Post by jermaustin1 »

kube-system wrote: post #172
jermaustin1 wrote: post #151

Earlier quoted context omitted.

My second job out of high school was at my school district as a PC Tech. I had the highest successful case closures of any technician because they all tried to fix the problem. I just moved the user's local docs to their network share, re-imaged the PC in 5-10 minutes, and copied their local docs back to their local folder. I had ~1000 desktops under my management between my 3 K-9 schools. Worst job I have ever had t…

I thought most k12 were running stuff like Deep Freeze. https://en.m.wikipedia.org/wiki/Deep_Freeze_%28software%29

This was 15 years ago. We had just rolled out Deep Freeze to a handful of labs across our district, but not to the teachers (who had local documents) and the 4 student PCs in the classrooms - yes each class had 5 PCs total.

Our problem with Deep Freeze was getting it to work nice with our locally installed software mixed our custom Novell stack that pushed software dynamically based on logged in users. So we relegated it to computer labs that had no local software.

Post reply on HN