https://x.com/trq212/status/2048495545375990245 He is getting a refund along with an additional $200 credit from what I can see.
_puts pitchfork away_
HERMES.md in commit messages causes requests to route to extra usage billing
201–210 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#202https://x.com/trq212/status/2048495545375990245 He is getting a refund along with an additional $200 credit from what I can see.
Because it hit HN frontpage ...
This tweet was from 3 days ago.
Mismanaged comms? Yes
HN front page effect? Prob not
(could be Reddit frontpage effect or related tho)
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#203Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
I get the confusion -- it looks like the reporter of the bug just posted a raw email response that they got without adding any sort of decoration to make it clear it was from an email they got. At least, that's my reading of this. I'm also not sure if the person/bot who responded was saying "No refund" or that they couldn't issue a refund, or if a Github Issue was an appropriate place to ask for a refund. Let's hope…
Thanks. That makes sense, and the thread reads differently to me now. I’m not hopeful the guy will see any refund.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#204Earlier quoted context omitted.
There's a fundamental power imbalance: if you do this to any service, they will likely ban your account. So the monetary reward has to be enough to merit moving all your data and workflows off them in advance and never using them again.
No that's not how that works. This stuff is a non-event. You refute the balance, they have a period where they can defend their claim (8/10 times they don't), you get your money. This is a very basic transaction that happens every single day to every major company. "Banning" you costs more than your refund and has additional legal risks. I know being helpless against tech companies is a major trope in these comments…
Yeah unless you refute ebay.
A scammer went to the trouble of creating an entirely different ebay account registered to literally "pirate[xxxxx]@..." using my same name. Then they found a tracking number to my same zip code. Then they bought (fake) items from a second scammer account using my stolen credit card to "wash" the money.
When I filed a chargeback ebay came back with a fat stack of paperwork and absolutely fucking buried me. They had the tracking number to "me", they had "me", they had the invoices to "me", they had my credit card, and their lengthy report had all the right words in all the right places and dressed up in all the right banking mumbo-jumbo and they convinced my bank so well that my bank suggested I was a fraudster myself and then my bank closed my accounts. I couldn't even sue them because at that precise time I moved cross country and couldn't get to the court to sue them in. I ended up eating the better part of $1000.
Ebay is absolutely fucking savage at chargebacks. They appear to have people trained specifically to bury in paperwork anyone that tries to challenge fraudulent charges.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#205AI company not giving a refund?
I think people put this out of proportion. Yes, you can reason this is ethically correct - I don't object to this. But people used Anthropic, Claude etc... in the first place. Why would you use something to then be disappointed about how it performs, when it comes to AI? Would not be the better and easier strategy to ... not use it in the first place, and make yourself dependable on AI? I don't fully understand this. I would not run into a similar situation because I simply don't use any AI. I actively want to support those folks who don't use AI either - that way we can point out all the ill effects of AI, such as in the case of Anthropic to prioritize on greed.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#206Earlier quoted context omitted.
Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?
I think it's they don't want to set a precedent on refunding for bugs because one bug could cost them millions.
This is not just one bug, though; it’s a bug that takes money that ain’t theirs to take.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#207Earlier quoted context omitted.
Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.
Maybe it’s in order to have an external provider to blame for failures and shift the blame/responsibility?
A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#208Earlier quoted context omitted.
In many countries, this also isn't legally tenable.
Is there any country where it is?
Probably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#209Re: HERMES.md in commit messages causes requests to route to extra usage billing
#210Earlier quoted context omitted.
Because it hit HN frontpage ...
This tweet was from 3 days ago. Mismanaged comms? Yes HN front page effect? Prob not (could be Reddit frontpage effect or related tho)
There are a lot of comments on that issue demanding Anthropic give the guy the money back, I assume they saw the writing on the wall.