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Don't use Discord as your Q&A forum

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Re: Don't use Discord as your Q&A forum

#201

Post by KirillPanov »

wodenokoto wrote: post #120

I think there is a culture shift. When I was young all events would be on Facebook. For better or worse that created a source of truth (worse being that obviously we were forcing guests onto a platform that we shouldn't be forcing them on) and a whole structure that kept track of things for you. Now a days, I see events being a post across a few chat groups, with no source of truth for time and place (and those often…

I've noticed this too.

Attention spans have shrunk all across society. But it seems worse with the younger folks because they don't remember that it wasn't always like this. I don't think they are affected to a greater degree. It just doesn't seem to occur to them that resisting it might be a worthwhile effort.

Re: Don't use Discord as your Q&A forum

#202

Post by trvz »

TaylorAlexander wrote: post #167

I recently found a repo for an Xbox wireless controller kernel driver where the GitHub issues page was turned off and instead they used discord. I asked why they don’t have GitHub issues turned on and they said they “didn’t want it to become a support forum”. I couldn’t believe it. If there is a common issue, one person will ask about it on the issues page and then everyone else can benefit from that discussion. On d…

> If there is a common issue, one person will ask about it on the issues page and then everyone else can benefit from that discussion.

Have you ever seen the GitHub issues of a halfway popular repo?

Once a project is big enough to attract all the low quality users, the same question/problem will be asked/reported over and over again.

The maintainers will have to deal with a mess either way. They might as well choose the platform they themselves prefer.

Re: Don't use Discord as your Q&A forum

#203

Post by herbst »

xigoi wrote: post #148
andrewstuart wrote: post #58

The offered alternatives do not meet the need that discord provides for a community.

Which is? Being able to react with cringe gamer emojis on messages?

Pretty sure he means the free for all P2P spam they don't care about. I mean how would you even start a project without spamming these days? /s

Re: Don't use Discord as your Q&A forum

#204

Post by KirillPanov »

_AzMoo wrote: post #121
wodenokoto wrote: post #120

I think there is a culture shift. When I was young all events would be on Facebook. For better or worse that created a source of truth (worse being that obviously we were forcing guests onto a platform that we shouldn't be forcing them on) and a whole structure that kept track of things for you. Now a days, I see events being a post across a few chat groups, with no source of truth for time and place (and those often…

This isn't new though. Before Slack and Discord we were using IRC for this. Facebook serves a different need, and for me, was never the default place for event information. Up until the last 5-10 years we were always using email mailing lists, web forums, usenet, or IRC.

Nobody ever used IRC as a project's primary communication channel.

Well nobody sane at least. Seriously, IRC was always an informal sideshow to the asynchronous mechanisms.

Re: Don't use Discord as your Q&A forum

#205

Post by herbst »

jrflowers wrote: post #21
jhatemyjob wrote: post #15

Terrible post. 1. This is what the "Ban" feature is for. 2. Anecdotal. Not really an issue in my experience. 3. This is what the Discord API is for. There's a really simple API to dump the chat history. Just make a cron job to dump every 10 min or so, and host that on a static site. Problem solved. 4. See 3.

> This is what the Discord API is for. There's a really simple API to dump the chat history. Just make a cron job to dump every 10 min or so, and host that on a static site. Problem solved. I don’t see why anyone complains about Discord user experience when you can just manually implement basic functionality that the Discord devs didn’t see fit to put in. Why would anybody post on a forum when you could just write a…

That's kinda funny. I assume when discord wouldn't have banned all the wonderful lightweight alternative clients that existed they would only get a small portion of the hate today

Re: Don't use Discord as your Q&A forum

#206

Post by dabeeeenster »

This depends entirely on volume IMO. We [1] use Discord for this, and its great, but we don't have a large message volume. Discord seems way better than Slack for this use case as there's a single login which is built around connecting to multiple servers, unlike Slack.

[1]. https://www.flagsmith.com/

Re: Don't use Discord as your Q&A forum

#207

Post by knallfrosch »

arbitrandomuser wrote: post #194
anon____ wrote: post #186

Earlier quoted context omitted.

> So much time wasted could be recovered by a simple RMA form. Maybe that's the goal? To discourage the return of merchandise? They think customers rather write off the loss, than waste half an hour.

Someone should write a browser plugin to automate the chatting with an llm , beat them at their own game .

ChatGPT, your task is to return my item with these DETAILS, you will be talking to a bot for COMPANY.

I agree though, it's like finding the support email address. It's hidden on purpose. Use our Contact page. Please search our FAQ before talking to our Bot!

Re: Don't use Discord as your Q&A forum

#208

Post by KirillPanov »

sethammons wrote: post #192
Phelinofist wrote: post #158

A bit unrelated, but does someone use a forum at work? I think in times of remote work that could a better alternative to Teams discussions about features or bugs (especially from other teams/departments) + the better search.

I have never seen a company forum be well adopted. SO and/or reddit clone. 6 engineers out of 100 in the org push for it and have to remind people it exists and people just keep asking questions in slack. People want to talk with people, esp. coworkers.

"Look busy"

Re: Don't use Discord as your Q&A forum

#209

Post by jansan »

mekoka wrote: post #185

Discord is a trade-off . Don't apply on the wrong problem. Some pros, I'll pick three. (1) I think the appeal for something like Discord becomes more obvious when documentation feels like a moving target. For example, as a long time back-end developer, I have never disliked StackOveflow more than when I decided to learn front-end JavaScript. Every answer seemed attached to an expiration date. Anything older than 2 ye…

> my search experience seems to just increasingly suck

SO's search engine always sucked. Whenever I cannot find the answer that I was looking for immediately, I use google with the site:staoverflow.com parameter. This always gave me much better results than the SO search itself.

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