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Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

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Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#201

Post by thesuperbigfrog »

crazygringo wrote: post #104
umvi wrote: post #9

If they pour all of their efforts into customer experience, maybe they can stay in the game. I personally am terrified of using Google Cloud. I'm afraid something will go wrong and I won't be able to talk to a human. I've heard so many stories about the "stone wall" that is Google customer support. Also, I'm afraid the rug will get pulled out from under me if I decide to go all in given their history of axing project…

You're confusing Google customer support for their free consumer products (nonexistent) with support for paid services. Cloud has extensive support, on par with AWS and Azure. Google isn't a monolithic entity. It doesn't have a single "culture" of being anti-support. Rather, support policies are tied to individual product areas. I agree, support may be lacking for the Pixel, certainly nothing anywhere near Apple's ex…

Part of Google's problem is that Amazon will give you a refund on a shirt you ordered and then have customer support walk you through setting up AWS services to run your website.

Amazon is obsessively focused on keeping customers happy and will bend over backward to do so. Google does not have a similar reputation or history.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#202

Post by ronmex »

I'm surprised that the overall sentiment of the comments indicates that gcloud's offerings are inferior to aws / azure. I've worked with all of the clouds and have found Google to have the best product. Their GKE with built in Istio support is a killer feature. Spanner is best in class. Competitors do not provide a useable alternative to Firestore realtime database. Pizza Hut is the most popular pizza in the USA, doesn't mean it's the best.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#203

Post by dralley »

alexnewman wrote: post #110

We use almost every cloud. Currently I see GCP TPU options beat the pants off of everyone. I love bigquery. Azure has by far the best storage options. The bucket storage is much cheaper. The azure file storage is best of class. I don't like it's bigquery/athena alternatives AWS is the incumbent, I love the spot market, but more and more we have just been running low end workloads there. Athena is the best of class of…

>We are firing up our IBM cloud presence now.

I'm curious as to how this will change with the acquisition of Red Hat. It's still too recent to see any kind of impact yet.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#205

Post by bryanrasmussen »

harryh wrote: post #169
the-pigeon wrote: post #124

Earlier quoted context omitted.

Worst than that. Google only seems interested in huge successes. Things like Google Reader had healthy user bases when Google came for them in the night. They could even sell most of the products they murder to someone else for millions.

They could even sell most of the products they murder to someone else for millions. It would have cost Google more money to sell Reader than anyone would have bought it for.

That's a statement that cries out for analysis, although I'm not doubting you could be right still - it's not the kind of thing one just states without backing it up.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#206

Post by brown9-2 »

scarface74 wrote: post #58
umvi wrote: post #9

If they pour all of their efforts into customer experience, maybe they can stay in the game. I personally am terrified of using Google Cloud. I'm afraid something will go wrong and I won't be able to talk to a human. I've heard so many stories about the "stone wall" that is Google customer support. Also, I'm afraid the rug will get pulled out from under me if I decide to go all in given their history of axing project…

This whole idea of basing your entire company’s infrastructure on a non responsive provider is so foreign to me. We have the regular old Business Support Plan with AWS and we can always reach a live person by opening a ticket and starting a live chat. It’s only $100/month minimum or 10% of your monthly spend with discounts. We go through an APN so I doubt we are paying that much even though we are a small company. Al…

We have a similar plan with GCP and honestly the customer support has usually been great.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#207

Post by mark_l_watson »

Good luck to them.

For my personal projects, GCP is definitely my preference although I also like AWS and enjoyed using Azure while I had a Microsoft BizSpark grant. GCP is very easy to use.

For huge customers GCP provides good support, but I think that the GCP team really have to work harder to support small companies (I base this on HN comments, no personal experience).

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#208

Post by brown9-2 »

umvi wrote: post #9

If they pour all of their efforts into customer experience, maybe they can stay in the game. I personally am terrified of using Google Cloud. I'm afraid something will go wrong and I won't be able to talk to a human. I've heard so many stories about the "stone wall" that is Google customer support. Also, I'm afraid the rug will get pulled out from under me if I decide to go all in given their history of axing project…

As someone who actually usually GCP professionally, I’ve never had a problem with their support process.

Re: Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

#210

Post by Jasper_ »

basch wrote: post #115
daveFNbuck wrote: post #11

Earlier quoted context omitted.

Microsoft and Amazon don't even need to do anything. Knowing that there might only be 3 years of service remaining, I definitely won't use Google Cloud and I'll tell everyone I know not to use it too.

Microsoft Azure: The cloud service that wont abruptly close out of nowhere with no transition plan leaving you stranded, and a service that actually comes with that thing you call when you need help and support. The marketing writes itself.

They already wrote that marketing 8 years ago. Only gets more and more true over the years.

https://www.youtube.com/watch?v=6QI4KmlcQr4

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