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Why we love paying for Trello

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Re: Why we love paying for Trello

#21

Post by mhp »

atesti wrote: post #19
mhp wrote: post #16

Earlier quoted context omitted.

"Fogcreek [sic] haven't always stuck to their word on how they will keep their systems up and running". What do you mean by this? It sounds like you are suggesting that "how" we keep our systems up and running is required to be the same at all times. Why should people care about "how" we do it, just that it's done? For awhile, we had a second data center in Toronto instead of LA. Trello moved to AWS, so it doesn't ne…

Can you clarify when FogBugz on Demand was in two data centers and when not, no matter whether it's in LA or Toronto? Back then it was really interesting that Joel found SQL Server Mirroring not usable and instead wrote that they went to manually coded Log shipping for SQL server. At the same time I was experimenting with the same techniques and was very interested in this, so I also remembered it closely and wondere…

There will probably be a blog post in a couple of months about the latest infrastructure changes that we've added. Keep an eye out for that.

Re: Why we love paying for Trello

#22

Post by soneca »

jonathanjaeger wrote: post #18

"We don’t need the pro features. We simply appreciate the safety and want to support the product." This sentiment is great for businesses but often doesn't translate well to consumer apps. However, some companies are great at having consumers pay because they love a product. Evernote CEO Phil Libin said how they want to make the free option almost all-encompassing with a small percentage upgrading to premium because…

I like to think of the freemium model as two different products. The first one, free, must be enough to attend the user's needs. And, without forcing anything, you use the free environment to showcase your second product, which is the paid one, that have different features (not just better ones).

When you frame like this you have both happy paid and happy free users. I imagine it like doing tourism on a city. You may just walk, doing your own sightseeing, with the free city's touristic brochure in your hands. Or you can look for a paid, professional, touristic sightseeing bus. Tourists don't see it as coercive, or even upselling. They are two different products that you choose between.

Re: Why we love paying for Trello

#23

Post by RobAley »

mhp wrote: post #21
atesti wrote: post #19

Earlier quoted context omitted.

Can you clarify when FogBugz on Demand was in two data centers and when not, no matter whether it's in LA or Toronto? Back then it was really interesting that Joel found SQL Server Mirroring not usable and instead wrote that they went to manually coded Log shipping for SQL server. At the same time I was experimenting with the same techniques and was very interested in this, so I also remembered it closely and wondere…

There will probably be a blog post in a couple of months about the latest infrastructure changes that we've added. Keep an eye out for that.

> Can you clarify when FogBugz on Demand was in two data centers and when not...

> There will probably be a blog post in a couple of months...

That'll be a "no", then.

Re: Why we love paying for Trello

#24

Post by ScottWhigham »

arkitaip wrote: post #20
encima wrote: post #9

I honestly cannot understand why a post that is essentially saying, 'look, we spent money, because we are awesome'. This is not why I come to HN.

Actually, lots of people here on HN have been inquiring about Trello's business model because they, presumptive consumers, are running businesses and don't want to use a service that's free today and might be gone tomorrow. The fact that Trello now offers a business plan increases the perception of stability.

So a guy has to blog about in answer to those "lots of people" asking? Or could he have just replied to them in the discussion of HN? I don't know - seems a bit self-serving and like an utter waste of time for me. I like/use {Services A, B, C...Z} as well but I don't need to blog about every one of them. I suppose his next post is something anti what this post is - something like, "Why I use Gmail and am not paying for it" or whatever. Meh.

Re: Why we love paying for Trello

#25

Post by jonathanjaeger »

soneca wrote: post #22
jonathanjaeger wrote: post #18

"We don’t need the pro features. We simply appreciate the safety and want to support the product." This sentiment is great for businesses but often doesn't translate well to consumer apps. However, some companies are great at having consumers pay because they love a product. Evernote CEO Phil Libin said how they want to make the free option almost all-encompassing with a small percentage upgrading to premium because…

I like to think of the freemium model as two different products. The first one, free, must be enough to attend the user's needs. And, without forcing anything, you use the free environment to showcase your second product, which is the paid one, that have different features (not just better ones). When you frame like this you have both happy paid and happy free users. I imagine it like doing tourism on a city. You may…

Yes I agree with all your points. But features aside, sometimes I think it's great if not only do you give extra utility with your premium features but users like to pay because they want to support you.

Re: Why we love paying for Trello

#26

Post by dodger »

dodger wrote: post #15
bartoszpietrzak wrote: post #14

Earlier quoted context omitted.

I just updated the sentence. Thanks!

Thanks so much!

Okay, we just pushed a change so that https://trello.com/business-class will behave nicely for everyone. For now, you can sign up without waiting for beta approval. =)

Re: Why we love paying for Trello

#27

Post by atesti »

RobAley wrote: post #23
mhp wrote: post #21

Earlier quoted context omitted.

There will probably be a blog post in a couple of months about the latest infrastructure changes that we've added. Keep an eye out for that.

> Can you clarify when FogBugz on Demand was in two data centers and when not... > There will probably be a blog post in a couple of months... That'll be a "no", then.

I bet in the end it was not really such a disadvantage for all the OnDemand customers: Imagine they had the two data centers: The log shipping Joel "sold" us would have had a nasty side effect: If someone makes the call to do the switch over, everyone would have lost the last few hours of work!! All customer mail, all bug events would be gone.

Well one could say that in the particular case it might have worked out: They knew about Sandy in advance and had a bit of time until the lights went out. But if it happens unexpected, it's a tough call to make: Keep it running or keep the last data since the last log shipping?

If on the other hand they had gone with Sql mirroring, it's likely that there would have been quite some outage just because of the mirroring: If one of the two data centers went down, the whole system would be down, it's often like that with failover systems

Re: Why we love paying for Trello

#28

Post by bartoszpietrzak »

ScottWhigham wrote: post #24
arkitaip wrote: post #20

Earlier quoted context omitted.

Actually, lots of people here on HN have been inquiring about Trello's business model because they, presumptive consumers, are running businesses and don't want to use a service that's free today and might be gone tomorrow. The fact that Trello now offers a business plan increases the perception of stability.

So a guy has to blog about in answer to those "lots of people" asking? Or could he have just replied to them in the discussion of HN? I don't know - seems a bit self-serving and like an utter waste of time for me. I like/use {Services A, B, C...Z} as well but I don't need to blog about every one of them. I suppose his next post is something anti what this post is - something like, "Why I use Gmail and am not paying f…

No.
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