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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

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Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#21

Post by valleyer »

parisidau wrote: post #15
valleyer wrote: post #12

Send this in an e-mail to tcook@apple.com. He has a team that reads for stuff like this and can magically fix issues. I've had to do it before, also for a gift-card-related problem (different from yours), and I was contacted by a member of the Apple executive escalations team a couple days later.

It's been done, a few days ago. Nothing yet, but here's hoping.

Good. Don't be afraid to follow up if they drag their feet. Be respectful but persistent. I'm sorry this is happening to you. It's a shitty feeling.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#23

Post by sho »

Wow. This is a cautionary tale. I don't think I'd be as devastated as this poor chap, but as it grew I realize I've allowed my iCloud photo library to become a single copy.

How are people handling this these days? If i wanted to ensure a full backup of everything on my iCloud to a NAS, what's the best way these days? Seems like they make it difficult by design..

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#24

Post by parisidau »

IlikeKitties wrote: post #19
parisidau wrote: post #14

Earlier quoted context omitted.

I would like to think you're wrong, but if they fix this, you're possibly right. My career is built on Apple technologies. I don't love that I'm captured by a vendor, but I have a lot of knowledge, and building to that level elsewhere is hard. I just want to keep using my stuff, and getting on with the fun things I get to work on. I don't have a strong attachment to Apple, I have a strong attachment to the familiar p…

Even if you helped and this is fixed, consider the privileged situation you are in to even get this fixed. Most "normal" people would be doomed to lose their entire digital life. Evangelizing for a Megacorp is dooming more people into willing incompetence and dependency. Reconsider at least that part. You can work with and use their products (as I do at work with the GSuite or AWS) but I will never recommend or evang…

Totally agree.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#25

Post by stackghost »

sho wrote: post #23

Wow. This is a cautionary tale. I don't think I'd be as devastated as this poor chap, but as it grew I realize I've allowed my iCloud photo library to become a single copy. How are people handling this these days? If i wanted to ensure a full backup of everything on my iCloud to a NAS, what's the best way these days? Seems like they make it difficult by design..

I simply manually periodically download everything to disk/software raid. Really important/sentimental stuff like baby photos and videos I have on DVD with par2s.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#27

Post by ycombinete »

sho wrote: post #23

Wow. This is a cautionary tale. I don't think I'd be as devastated as this poor chap, but as it grew I realize I've allowed my iCloud photo library to become a single copy. How are people handling this these days? If i wanted to ensure a full backup of everything on my iCloud to a NAS, what's the best way these days? Seems like they make it difficult by design..

Sync to Dropbox -> Dropbox hourly & monthly backups to my NAS using Bvckup2.

(One of these days I’ll setup my NAS to backup offsite fo a #3 backup).

I know that others with Macbooks sync their whole library to their Macbook and then Time Machine to a NAS as their copy #2. Is this vulnerable to the problem in TFA?

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#28

Post by mhammerc »

sho wrote: post #23

Wow. This is a cautionary tale. I don't think I'd be as devastated as this poor chap, but as it grew I realize I've allowed my iCloud photo library to become a single copy. How are people handling this these days? If i wanted to ensure a full backup of everything on my iCloud to a NAS, what's the best way these days? Seems like they make it difficult by design..

I run Arq Backup automatically in the background.

It copy Photos, iCloud files and my mails once every days to S3 with incremental backups.

It requires to have a full copy locally.

Works great!

It is not hard to configure once, with the proper folders and settings.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#29

Post by wahnfrieden »

valleyer wrote: post #12

Send this in an e-mail to tcook@apple.com. He has a team that reads for stuff like this and can magically fix issues. I've had to do it before, also for a gift-card-related problem (different from yours), and I was contacted by a member of the Apple executive escalations team a couple days later.

I don't see stories anymore from this working. Back when it was under Jobs, there were more concessions from his team operating the account. And maybe in the early Cook years. Apple has trimmed a lot of fat.

I did read about part of the product development org having a standup about trending social media cases, and prioritizing followup on items that were under public scrutiny.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#30

Post by nlh »

udev4096 wrote: post #20
parisidau wrote: post #15

Earlier quoted context omitted.

It's been done, a few days ago. Nothing yet, but here's hoping.

[flagged]

That's an unhelpful and unnecessarily nasty comment. Millions and millions and millions of people trust Apple. Whether you agree or not, to say they "deserve" something like this for doing what any normal person on this earth would do (and is marketed-at to do) is obnoxious.
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