There is a typo in the title of your example https://copilot-demo.inkeep.com/?ticketId=new-ticket
"Escelating to humans from Inkeep AI Slack bot" : "Escelating" --> "escalating"
Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
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Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#22There is a typo in the title of your example https://copilot-demo.inkeep.com/?ticketId=new-ticket "Escelating to humans from Inkeep AI Slack bot" : "Escelating" --> "escalating"
ty!
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#23We've built something like this at Helpjuice.com - we call it Swifty AI Chatbot. It's pretty cool to see companies that are building a completely open platform that works with all. Nice work folks!
Upvoted – looking forward to supporting you guys more
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#24How is this different/unique than the thousands of other competitors that pretty much promise the same thing? sorry if it sounds dismissive of your product, but that's my first impression, and probably a lot of other ppl's too, so would be good to get a good answer...
give the playground a shot and let me know what you think.
we answer 250k+ customer-facing questions/mo today for teams who really care about quality (Anthropic, Clerk, Pinecone, Postman) - we're brining that same care and high bar to our copilot for support teams.
the generative UI and conversational aspect is quite different than other copilots we've seen.
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#25Unrelated, but has Cursor achieved this kind of mind share? Last week, I heard about a company (I think it was an YC company) describing themselves as "open source Cursor". Also last week, a comment here on HN stuck with me: "I live inside Cursor" https://news.ycombinator.com/item?id=41651380 And now, the Cursor for Help Desk. I've used Cursor, and I loved it. 10 to 1 over regular GitHub Copilot, and well worth the $…
it is definitely all the rage in the AI community. what made it better than Github Copilot for you?
Have been a Cursor user for ~1yr. I think they just nailed the key workflows people wanted - i.e. the fully conversational side bar with "apply" buttons and easily being able to attach the right files or code snippets you want.
VS Code may have caught up now, but haven't looked back.
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#26Inkeep has been very solid for us and running in our Discord. https://milvus.io/community Robert spoke at our meetup and is awesome. https://www.youtube.com/watch?v=35JdjmiDvWI
glad to hear!
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#27Highly recommended. Congrats on the HN launch. Inkeep works great at Pinecone and meaningfully reduced the number of support tickets with common questions/issues. [1] https://support.pinecone.io/
that's the goal. And now with Keep the goal is to help the support team answer those questions that come through faster too. Minimizing "time to answer" across the funnel is the goal.
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#28how is this different to all the other identical "we attached ChatGPT to a web app" competitors? how do you ensure that companies don't use this to make it impossible to actually contact a human? or do you feel that isn't in scope for a product that's encouraging companies to make it impossible to contact a human?
this one is designed for support agents - not to be customer facing. Whole goal is to make it more scalable to provide high-touch human-based support for teams who are keen on that.
Agree customer-facing AI has to be done in a tasteful and mindful way.
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#29Unrelated, but has Cursor achieved this kind of mind share? Last week, I heard about a company (I think it was an YC company) describing themselves as "open source Cursor". Also last week, a comment here on HN stuck with me: "I live inside Cursor" https://news.ycombinator.com/item?id=41651380 And now, the Cursor for Help Desk. I've used Cursor, and I loved it. 10 to 1 over regular GitHub Copilot, and well worth the $…
it is definitely all the rage in the AI community. what made it better than Github Copilot for you?
One thing that’s better: I’m converting a codebase to a new major library version with a lot of breaking changes. The suggestions in Cursor are working really well for this. You can make an edit to fix a call (or whatever), go to the next place and it suggests a similar edit, then just start hitting tab as it figures out where else you would want to do the same thing. It also seems to have recent edits in context so when you go to the next file it’s already primed to continue.
Re: Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks)
#30I tried this question "How do you track for failures of the service?" I had to drill down multiple times but it did give me a good understanding of the service. I did notice that it was also giving results in javascript. Looks interesting and I have problems with my own RAG app https://www.securday.com
was this in the support copilot or our public-facing bot on our landing page? for my fyi what did you mean by 'failures' of the service, can look to create some content relating to that.
I first asked for "How to track failures" and it told me some code and how to look at analytics. Eventually I figured out that I had to explicitly track for hallucinations / up and down events etc.. so I was overly broad but was able to drill down and understand the system so maybe I was unclear but it taught me how your app works.