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Ask HN: AWS account suspended, able to access via keys with no console signin

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Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#21

Post by arthurcolle »

rickoooooo wrote: post #19
rickoooooo wrote: post #18

If you have working access keys, you can generate a console URL that has the same permission as your keys. Check out the python script here: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_pr... It will spit out a URL you can use to sign into the console using the keys instead of a user account. Maybe this will help you in the meantime while you are trying to fix the root problem. Good luck!

One other thought is to try using rclone to copy all of your data to local storage or to another provider while you still have access using keys. https://rclone.org/

Yeah I'm basically running aws s3 sync on the two most important buckets first (like 0.5T) and then trying to figure out how to deal with support. It is so anxiety-inducing to not know when this access might just get lost so I'm frantically backing up this now at 25th hour. about to get an 8tb hard drive to just have something to persist this in this fog of war

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#22

Post by arthurcolle »

ncallaway wrote: post #14
iLoveOncall wrote: post #10

Earlier quoted context omitted.

The odds of your hardware failing are much higher than the odds of having a problem leading to data loss with AWS.

Mmm, but the 5 9s of reliability probably don’t take into account their odds of terminating your account abruptly. Maybe they should. Every account they unilaterally shutdown without access to data should just count against their reliability metrics as if it were an indefinite outage.

Definitely agree with this completely. If you can't pay for egress then that is effectively just losing data. I get the business argument, but cutting me off from easily speaking to support is absolute fucking garbage. Shameful process.

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#23

Post by arthurcolle »

iLoveOncall wrote: post #11

Since you have your keys working, you may be able to open a support case using the support API: https://docs.aws.amazon.com/awssupport/latest/user/about-sup... :)

This would be useful to resolve the root issue but unfortunate I am not sure/think I do not have a Business tier account. I will try to check this though.

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#24

Post by iLoveOncall »

arthurcolle wrote: post #22
ncallaway wrote: post #14

Earlier quoted context omitted.

Mmm, but the 5 9s of reliability probably don’t take into account their odds of terminating your account abruptly. Maybe they should. Every account they unilaterally shutdown without access to data should just count against their reliability metrics as if it were an indefinite outage.

Definitely agree with this completely. If you can't pay for egress then that is effectively just losing data. I get the business argument, but cutting me off from easily speaking to support is absolute fucking garbage. Shameful process.

> cutting me off from easily speaking to support is absolute fucking garbage

It's not. It's for obvious safety reasons. How can you prove that you are the rightful account owner otherwise?

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#25

Post by arthurcolle »

iLoveOncall wrote: post #24
arthurcolle wrote: post #22

Earlier quoted context omitted.

Definitely agree with this completely. If you can't pay for egress then that is effectively just losing data. I get the business argument, but cutting me off from easily speaking to support is absolute fucking garbage. Shameful process.

> cutting me off from easily speaking to support is absolute fucking garbage It's not. It's for obvious safety reasons. How can you prove that you are the rightful account owner otherwise?

I have access to my email address which is the original email address that I set up the AWS account for. I also have my phone number which is linked to the account.

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#26

Post by ncallaway »

iLoveOncall wrote: post #24
arthurcolle wrote: post #22

Earlier quoted context omitted.

Definitely agree with this completely. If you can't pay for egress then that is effectively just losing data. I get the business argument, but cutting me off from easily speaking to support is absolute fucking garbage. Shameful process.

> cutting me off from easily speaking to support is absolute fucking garbage It's not. It's for obvious safety reasons. How can you prove that you are the rightful account owner otherwise?

But if they suspend your account access, you can’t login to talk to support. So it sounds like they’ve left no possible avenue to talk to support.

How can you prove that you are the rightful account owner at all under those circumstances?

Re: Ask HN: AWS account suspended, able to access via keys with no console signin

#27

Post by KomoD »

Someone1234 wrote: post #6
KomoD wrote: post #2

> I have buckets that I've had backed up for literally a decade and losing this would be unbelievable. Why would you store everything only at AWS...?

How is this constructive to what OP asked? I don't think OP should answer you, because if they do instead of people addressing their actual issue, it will become an irrelevant rabbit-hole discussing backup best practices or the cost-effectiveness of AWS's various data storage solutions. Personally I've seen AWS's S3 Glacier commonly recommended including in Ask HN or Reddit's data hoarder sub. Therefore, that is a go…

> Personally I've seen AWS's S3 Glacier commonly recommended including in Ask HN or Reddit's data hoarder sub. Therefore, that is a good answer: It is a popular data storage solution. Now back to OP's actual issue...

Yes, but that does not mean you should only store there.

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