Since you have your keys working, you may be able to open a support case using the support API: https://docs.aws.amazon.com/awssupport/latest/user/about-sup... :)
Ask HN: AWS account suspended, able to access via keys with no console signin
11–20 of 27 posts
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#12Sounds like someone could have changed the root account email.
If you can access via keys then just backup your stuff.
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#13By any chance is your root email address similar to the one you use for your regular Amazon life (kindle / shopping / prime) etc? You should be able to log in using that root account using your usual Amazon email and then proceed to reach out to support. As root you could also assign the IAM roles to individual users for specific buckets.
This is most likely what is happening is the shopping website and AWS are now trying to make you create at least 2 accounts and the captchas will start showing after that
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#14Nothing like having your data in your own NAS. I love my Synology.
The odds of your hardware failing are much higher than the odds of having a problem leading to data loss with AWS.
Mmm, but the 5 9s of reliability probably don’t take into account their odds of terminating your account abruptly.
Maybe they should. Every account they unilaterally shutdown without access to data should just count against their reliability metrics as if it were an indefinite outage.
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#15Similar happened to me. Account kept getting charged while my account was suspended because I couldn't pay the first bill. The only way to unsuspend it was to pay the full amount, including when all of the hosts were inaccessible. When I complained, they told me that I should have read the ToS to know that I'd still be charged for the inaccessible hosts. They waived one month, but had to pay the rest. All of my support was done over chat, but it took a while and I had to talk to a few different reps. Good luck.
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#16* You can try to contact AWS Support on Reddit [1]
* If you're on the business plan (unlikely), you can open a case via the API/CLI [2]
1. https://www.reddit.com/r/aws/comments/10zj55b/comment/j83jrg...
2. https://docs.aws.amazon.com/cli/latest/reference/support/cre...
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#17AWS is so expensive in so many ways, I'd never use it if I was paying.
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#18If you have working access keys, you can generate a console URL that has the same permission as your keys. Check out the python script here: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_pr...
It will spit out a URL you can use to sign into the console using the keys instead of a user account. Maybe this will help you in the meantime while you are trying to fix the root problem. Good luck!
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#19If you have working access keys, you can generate a console URL that has the same permission as your keys. Check out the python script here: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_pr... It will spit out a URL you can use to sign into the console using the keys instead of a user account. Maybe this will help you in the meantime while you are trying to fix the root problem. Good luck!
One other thought is to try using rclone to copy all of your data to local storage or to another provider while you still have access using keys.
Re: Ask HN: AWS account suspended, able to access via keys with no console signin
#20If you can access with keys, then dump your data from s3 with a cli tool then move it somewhere else while you still can.
I spent a long time getting charged for buckets on an account I had lost all access. It was years ago and I had let it keep on for too long, big mistake.
First priority is getting your data out to a safe storage. Then delete as much as you can while you have your access.
I eventually did a charge back to make the charges stop. I had started the account while in the US but had definitely left 6 years ago, and really wanted to close my account there. You cannot close an account with a recurring charge in the US. Funny country, as a French it felt terrifying like being trapped in some weird American administrative maze where I would get billed 1 dollar per month until my death (plus bank fees).