Facebook can see too.
Customer Service Agents Can See What You're Typing in Real Time
21–30 of 174 posts
Re: Customer Service Agents Can See What You're Typing in Real Time
#22This shouldn't be a surprise to anyone who allows their browser to run all the Javascript that companies want it to (of course, assuming they have a decent understanding of the web to begin with, which is a huge limiting factor). Reading what you type in real time isn't even as invasive as most companies go, when they commonly track your cursor movements, the size of your window, what extensions you have, make attemp…
Even with JS disabled you can still get a lot of these via CSS. Sadly none of these technologies were designed with privacy in mind.
Browsers are designed for websites to control the user experience, so it's little wonder when there are privacy or security issues
Re: Customer Service Agents Can See What You're Typing in Real Time
#23This shouldn't be a surprise to anyone who allows their browser to run all the Javascript that companies want it to (of course, assuming they have a decent understanding of the web to begin with, which is a huge limiting factor). Reading what you type in real time isn't even as invasive as most companies go, when they commonly track your cursor movements, the size of your window, what extensions you have, make attemp…
Even with JS disabled you can still get a lot of these via CSS. Sadly none of these technologies were designed with privacy in mind.
No? There are a couple of CSS privacy leaks, but the vast majority of privacy leaks are through JS.
Re: Customer Service Agents Can See What You're Typing in Real Time
#24What an amazing opportunity for trolling support staff :)
Re: Customer Service Agents Can See What You're Typing in Real Time
#25Great. Can they also read what I wrote and submitted before I reached #1 in the queue? So they don’t waste my time asking for my name, how am I, what I want, etc. I already outlined it all in the message!
Re: Customer Service Agents Can See What You're Typing in Real Time
#26I use this to send messages to the agent that won't be recorded in the transcript because I delete it after typing it. Not sure if it has gotten me better results from the agents but it's fun to do.
Re: Customer Service Agents Can See What You're Typing in Real Time
#27I'm confused why this is news or surprising? At least for the audience here. I remember plugins for various IM clients would do the same thing in a chat window some decades ago. And I remember my days as a sysop in the good old single line dial up BBS days. You could watch users browse and type all the way back in the mid-80's and I'm sure this has existed about as long as multi-user computers have. If you're typing…
You meant Pidgin's modes? It has methods to guess when a user was typing, but not the content.
Thought it was Pidgin, but might have been ICQ... it was a long, long time ago that I used any of these... can't remember specifically; maybe even MSN via Pidgin. Seems like it would have been more a function of the protocol that you were using than the client/plugin specifically (naturally that had to support it, too, but the more fundamental would have been the protocol.)
Re: Customer Service Agents Can See What You're Typing in Real Time
#28What an amazing opportunity for trolling support staff :)
It is. But... you're actually going to want help from them, so trolling them might not be in your best interest.
A related maxim: "Never be rude to an airline gate agent."
Re: Customer Service Agents Can See What You're Typing in Real Time
#29I wish that it was more prevalent for people to just assume and know that any website, regardless of whether or not it has a chat function, has the ability to record what you're saying (read: typing). Everyone out there should act like everything they type into their web browser has the potential to be seen by, at the very least, the website they're typing it on and, at worst, by everyone online.
If you really need the kind of security or peace of mind that this situation is not suitable for, type everything into a text editor and paste it into the website when you're ready to send it. Otherwise, you can't ever have any expectation of privacy on the web.
Re: Customer Service Agents Can See What You're Typing in Real Time
#30Makes sense. I didn't really think about it before, so I imagine that a few of them were surprised at my language.
I have tendency to type if I pissed off then either delete it or amend it before sending/posting.