Do you see the evolution of iRobot-esque autonomous cleaners as a threat to your business? Are you planning on pulling an uber with all the capital you raise and pursuing R&D of said devices?
Miso (YC S16) offers high quality on-demand home cleaning in South Korea
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Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#22Do you see the evolution of iRobot-esque autonomous cleaners as a threat to your business? Are you planning on pulling an uber with all the capital you raise and pursuing R&D of said devices?
"All the capital you raise?" They've raised 190K. Uber has raised 12.5 Billion dollars.
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#23Earlier quoted context omitted.
I believe high quality is key. We have been able to receive high reviews from our customers even though we offer little hands on training. In April, our average review was 4.6 out of 5. We are also rolling out an insurance product that is not widely offered in Korea at the moment.
How will you maintain high quality if you don't train your workers?
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#24Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#25Earlier quoted context omitted.
How will you maintain high quality if you don't train your workers?
We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#26Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#27Earlier quoted context omitted.
How will you maintain high quality if you don't train your workers?
We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#28Hi, I am Victor, another co-founder at Miso. Just arrived at SFO to take part in this summer's YC batch.
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#29Earlier quoted context omitted.
We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.
Did HomeJoy not have a review system? I honestly don't know. But are you confident this will be enough to differentiate yourself from competitors?
Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea
#30Earlier quoted context omitted.
We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.
This sounds like a recipe for basically asking the cleaners to underreport their hours to "go the extra mile" in exchange for high quality scores. How do you avoid this?