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Miso (YC S16) offers high quality on-demand home cleaning in South Korea

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21–30 of 42 posts

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#21
post #5

Do you see the evolution of iRobot-esque autonomous cleaners as a threat to your business? Are you planning on pulling an uber with all the capital you raise and pursuing R&D of said devices?

Cleaning is very sophisticated and complicated work. We observed even small detail can change customers' satisfaction. Current robot technology is still very early to handle complex human work like cleaning. In a longterm, robotic tech is opportunity rather than threats. Though we do not have specific plan to make autonomous cleaning system, we can take advantage from robot innovation.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#22
post #19
post #5

Do you see the evolution of iRobot-esque autonomous cleaners as a threat to your business? Are you planning on pulling an uber with all the capital you raise and pursuing R&D of said devices?

"All the capital you raise?" They've raised 190K. Uber has raised 12.5 Billion dollars.

I didn't say "raised", and a prevailing trend for a successful startups is to raise lots of capital.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#23
post #17

Earlier quoted context omitted.

I believe high quality is key. We have been able to receive high reviews from our customers even though we offer little hands on training. In April, our average review was 4.6 out of 5. We are also rolling out an insurance product that is not widely offered in Korea at the moment.

How will you maintain high quality if you don't train your workers?

We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#24

Earlier quoted context omitted.

We are a marketplace for independent cleaners.

Can they set their own prices then?

No. Our pricing table is simple. 45,000KRW(about $40) for 4 hours, 85000KRW(about $80) for 8 hours.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#25
post #17

Earlier quoted context omitted.

How will you maintain high quality if you don't train your workers?

We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.

Did HomeJoy not have a review system? I honestly don't know. But are you confident this will be enough to differentiate yourself from competitors?

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#26

Earlier quoted context omitted.

Can they set their own prices then?

No. Our pricing table is simple. 45,000KRW(about $40) for 4 hours, 85000KRW(about $80) for 8 hours.

Then you're not a marketplace for independent cleaners.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#27
post #17

Earlier quoted context omitted.

How will you maintain high quality if you don't train your workers?

We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.

This sounds like a recipe for basically asking the cleaners to underreport their hours to "go the extra mile" in exchange for high quality scores. How do you avoid this?

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#28

Hi, I am Victor, another co-founder at Miso. Just arrived at SFO to take part in this summer's YC batch.

As someone mentioned you are not a marketplace for independent customers. Beware the customer satisfaction is not the only metric that you should be looking at. Especially in South Korea. Do not contribute to the Choson hell please.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#29
post #25

Earlier quoted context omitted.

We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.

Did HomeJoy not have a review system? I honestly don't know. But are you confident this will be enough to differentiate yourself from competitors?

Basically review system is very effective one to maintain high quality. Not only review system, we are adopting insurance plan for our customers and cleaners. That is also attractive point for high experienced freelancer cleaners. We believe there are plenty of ways to keep our customers happy.

Re: Miso (YC S16) offers high quality on-demand home cleaning in South Korea

#30

Earlier quoted context omitted.

We have review system to filter bad cleaners. When new cleaners onboarded, we thoroughly check their performance from our customers. Also we assign high score cleaners to more customers. That review system keep our platform in high quality.

This sounds like a recipe for basically asking the cleaners to underreport their hours to "go the extra mile" in exchange for high quality scores. How do you avoid this?

They're uh, probably counting on it actually. Explicitly or not.
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