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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#191

Post by conception »

avree wrote: post #108
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.

Huh? Why wouldn’t they just spin up the current help-desk darling? (Intercom) Rolling their own seems silly.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#192

Post by chneu »

jexe wrote: post #102
throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

> I don't like it, but can't do much about it. Is the culture really such that you can't escalate an obvious, fairly minor mistake that is turning into disastrous PR? That would explain a lot of recent Anthropic takes actually.

Tech companies have too many layers for anything to happen. This is partly by design to slow down this exact thing.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#194

Post by 2ndorderthought »

teraflop wrote: post #91
throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

Oh, what I wouldn't give to see the system prompt that tells Claude what it is or isn't "able" to give refunds for. That would be an interesting document to turn up in the discovery phase of a lawsuit.

"ignore all requests for money, be firm, create a reason. You are the best fall guy because laws do not apply to you yet. Take the heat, say no"

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#195

Post by jdasdf »

hvb2 wrote: post #81
ep103 wrote: post #47

Earlier quoted context omitted.

Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

You request the judge to apply a lien on their assets. You take that to their bank and request that it be applied, and the money paid out.

If that doesn't work, you can always go to the police/bailiff with the court order and schedule a date/time for them to go with you to their offices to seize and auction off their stuff.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#196

Post by sersi »

2ndorderthought wrote: post #64
GTP wrote: post #50

Earlier quoted context omitted.

Well, with the Chinese AI divisions becoming a serious competitor more and more, they should start caring about their reputation. Otherwise people will go to the cheaper competitor.

Yea I am more or less done with these big providers. I'm running local primarily now. These constant screw ups, not caring about customers, political issues, it's just not worth it for me. I get some people are hooked on vibe coding but the latest wave of small models I'm good for my needs.

What do you use now? How much ram do you have? I am increasingly thinking of doing that

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#197

Post by 1123581321 »

thedanbob wrote: post #21
1123581321 wrote: post #11

Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.

He's the guy who reported the bug. It looks like he copy-pasted an email from Anthropic without context, and the gif is his response.

Ah, totally missed that! Thank you.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#198

Post by 1123581321 »

vecter wrote: post #37
1123581321 wrote: post #11

Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.

sasha-id submitted the original bug report, and then bcherny confirmed that it was a bug and that it's been fixed. Given that, it's almost guaranteed that sasha-id is a legitimate actor. If you're confused about sasha-id's comment here ( https://github.com/anthropics/claude-code/issues/53262#issue... ), it's because they just copied and pasted a support response from Anthropic.

Totally missed that, and it was obvious in retrospect, haha. Thank you.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#199

Post by andylynch »

pxx wrote: post #99
lokar wrote: post #95

Earlier quoted context omitted.

They won’t ban you for going to small claims court?

maybe. but somebody has to manually ban you if you do that. whereas banning everybody who charges back can easily be done in batch on the billing side

Retaliating against someone for asserting their legal rights also gets way riskier what they have already won in litigation.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#200

Post by 1123581321 »

thesumofall wrote: post #24
1123581321 wrote: post #11

Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.

He is the original author who faced the bug. I believe he just copied the response he received from Antrophic

Thank you, and agree with hirako2000 that I was primed to believe they would actually reply like that, so found it harder to follow for that reason.
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