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Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

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Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#191

Post by lolinder »

tedivm wrote: post #157
nottorp wrote: post #122

Earlier quoted context omitted.

It's not support if you have to complain on a public forum though.

That was due to my own whining and impatience. Going through the normal support channels tends to be pretty solid through. I will say though that companies which take support seriously do monitor all sorts of channels as well.

> companies which take support seriously do monitor all sorts of channels as well.

Very much this. At my company we have many other means of support readily available, but some people instinctively reach for Twitter for peer support. Being active on Twitter means our support team can help even those people who don't think to use our official channels, which is good for the customer and good for our image.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#192

Post by klabb3 »

martijnvds wrote: post #45
gwervc wrote: post #33

Earlier quoted context omitted.

Startup idea: SaaS portal to trigger FBI raid on RAID disks, acting as a free replicated permanent archival storage. Retrieving the data is out of scope of the MVP.

A raid-RAID?

Don’t go make up words like that. There’s no such thing. The industry-wide term is, of course, RAID-raid.

kids these days…

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#194

Post by licomo »

terminous wrote: post #138
boringg wrote: post #117

Earlier quoted context omitted.

Crisis (!?) is a bit dramatic. Google response isn't correct but everyone here has there hands a bit dirty. Storing 237 Tb on an unlimited server - the individual clearly knew they were taking advantage of a system and probably should have been ready for some kind of remedy.

> taking advantage No. 100% wrong. If you advertise and sell "unlimited" then you should deliver unlimited. If you don't build in acceptable use limits into the contract, then that's your fault, not the customer's.

OT, but this is why I am skeptical of Cloudflare right now. Am I right to be concerned?

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#195

Post by hn_throwaway_99 »

andrewmutz wrote: post #51

The actual headline is slightly less inflammatory: "Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data" The facts of the article are even less inflammatory. The journalist uploaded 237.22 TB of video to his google drive when the "unlimited" plan existed. When google phased out the unlimited plan, he's not paying fo…

I agree, dang should fix the title, this one is falsely editorialized as saying the deletion already occured.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#196

Post by ansible »

deadbabe wrote: post #151

250TB is a lot of data, there is a good chance a lot of that will never even be seen more than once if at all. It’s at least 15 years of straight video runtime.

Apparently the guy has some kind of video production company. It is possible that these are raw video files which will take up way more space. Even though this is his business, there's a decent chance that most of it will never be needed again.

He should have started backups back in August when the FBI seized his computers, instead of waiting until the last minute (week).

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#197

Post by 23B1 »

The days of looking up to SV unicorns is over. The sooner we start thinking small, building small, and ignoring the religion of hyper-growth the better.

Yeah you might only be a decamillionaire instead of a billionaire but that's okay, you can die happy with the respect of your peers and family.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#199

Post by auggierose »

terminous wrote: post #138
boringg wrote: post #117

Earlier quoted context omitted.

Crisis (!?) is a bit dramatic. Google response isn't correct but everyone here has there hands a bit dirty. Storing 237 Tb on an unlimited server - the individual clearly knew they were taking advantage of a system and probably should have been ready for some kind of remedy.

> taking advantage No. 100% wrong. If you advertise and sell "unlimited" then you should deliver unlimited. If you don't build in acceptable use limits into the contract, then that's your fault, not the customer's.

Sounds like you just made Google's case for them. They provided the service. They cancelled it. Not their problem what happens with customer data afterwards.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#200

Post by remus »

terminous wrote: post #154
boringg wrote: post #137

Earlier quoted context omitted.

[flagged]

Are you seriously asking this question or are you completely disconnected from the dictionary? What does "unlimited" mean? No limits. If you don't intend for a customer to make use of unlimited storage, with no limits, then use the proper English word. Also, this was a paid subscription.

I hate the 'unlimited' marketing too, but as a user it pays to engage your brain in these situations. Selling a service for significantly less than it costs to run is a risky business strategy, so best case you keep getting great value for some period of time and worst case it's going to change and you'll need to get outta there.
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