A clear example of “This is why we can’t have nice things”, if ever there was one. This definitely sucks from a consumer point of view, but understandable when the focus becomes passenger safety. Service dog training can be verified and as such abusers can be filtered out of consideration.
Merchants are not allowed to ask for proof of a dog being a service dog. https://www.ada.gov/service_animals_2010.htm >When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, req…
Airlines are allowed to require specific documentation.
https://www.transportation.gov/individuals/aviation-consumer...