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MailChimp deleted my account with no warning

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Re: MailChimp deleted my account with no warning

#181

Post by stefan_ »

Spivak wrote: post #60
tjoff wrote: post #43

Earlier quoted context omitted.

It is still a lie. Also keep in mind the perspective and context that the end user has no way of knowing. And even if the data can be recovered in an unofficial manner whether they will actually bother is highly unlikely if they care as little as they most obviously do. So, as a user it is a pretty safe bet to just assume it is gone (but do keep poking).

It's a lie that organizations have backups? "Your data has been deleted" pretty much has always meant that it was deleted from the live servers and that the deletion will propagate through backups depending on the orgs retention policy/requirements.

Either the data is deleted or it's not. If I send you a GDPR request, you reply "it's all deleted" then at a later date, data magically appears, that's an obvious per se violation.

Re: MailChimp deleted my account with no warning

#182

Post by lukifer »

pavel_lishin wrote: post #164
ergothus wrote: post #140

Earlier quoted context omitted.

That's...fascinating. While we have lots of corporate personhood, I normally disregard blaming specific actions on a company because at the end of the day a person makes the call. But here you've pointed out that a company, operating as a collection of people, can "act" in ways that may be unintentional or may be deliberate, but are hard to pin down to a specific person. Definitely worth considering in more depth, th…

Charles Stross has posited that we've invented Artificial Intelligence with the advent of corporations.

http://omniorthogonal.blogspot.com/2013/02/hostile-ai-youre-...

Re: MailChimp deleted my account with no warning

#184

Post by black6 »

ergothus wrote: post #140
LanceH wrote: post #94

Earlier quoted context omitted.

The company is set up to deliver a lie, even if the last person telling it is doing so unintentionally.

That's...fascinating. While we have lots of corporate personhood, I normally disregard blaming specific actions on a company because at the end of the day a person makes the call. But here you've pointed out that a company, operating as a collection of people, can "act" in ways that may be unintentional or may be deliberate, but are hard to pin down to a specific person. Definitely worth considering in more depth, th…

Check out The Myth of the Machine by Lewis Mumford, specifically the second volume The Pentagon of Power, which gets into the idea of the modern "megamachine"

Re: MailChimp deleted my account with no warning

#185

Post by the_dege »

imPndy wrote: post #172
the_dege wrote: post #17

The real problem is that support and service notification on the internet are often really bad. The giants can afford to do whatever they want without drawbacks. The really small players on the other hand can disappear without notice. Just the other day one of our VPSs went down, the web panel was also down, we discovered on twitter, posted by another user that the hosting company was closing in 4 days. They haven't…

did that host happen to be Hiformance? pretty much what you said is happening there (servers going down, no contact from host etc)

Exactly! A dirty cheap service, but I guess that the low price was what made them close... As an update to the first post, now the website works again.

Re: MailChimp deleted my account with no warning

#186

Post by startupdiscuss »

Tech support issues on HN are like the tech equivalent of putting up medical bills in a newspaper.

The situation is so unfair and one is so powerless, that the best way to resolve it is to get dozens of other people involved.

This is probably tiring to oneself and all the other people who have to work up into outrage. There really ought to be a more systematic way to work resolve these things.

Re: MailChimp deleted my account with no warning

#187

Post by wahern »

rkeene2 wrote: post #178
SkyPuncher wrote: post #40

Earlier quoted context omitted.

> So they lied in the first response (all data is wiped and unrecoverable) Not defending Mailchimp, but keep in mind the perspective and context. To a customer support agent using some backend interface, it very well could be "completely wiped". To an escalation team, they may be able to pull it from backups in an "unofficial" manner.

The antecedent of "they" in the previous sentence is the company, not an individual. The individual creating the email, as a person, probably was not lying BUT since they were acting as an agent of the company, in an official capacity all of their actions were that of the company as a whole. This shields them from individual liability as well as makes the company liable for their actions (as long as they are acting a…

> This shields them from individual liability

That's... ambiguous. Agents aren't liable for contractual violations, but agents are typically liable for torts. Liability depends on exactly what the employee did.

AFAIU, theoretically an employee committing a tort could be liable personally as well as the employer; and if service is disrupted the employer could be contractually liable.

Re: MailChimp deleted my account with no warning

#188

Post by mayank_25may »

I am appalled reading this!! How can someone keep your data hostage like this? Especially (in this case) for no apparent mistake of yours! Really sad that a company like MailChimp who knows (or should know) what an Email list really means to a business would respond in such an irresponsible manner and deprive you of your own data.

I run an email marketing company called - SendX https://www.sendx.io and would be happy to help you in whatever way possible to get you up and running with Email Marketing again. Feel free to hit me up at mayank@sendx.io . Would personally ensure that our team helps you out with this asap.

Re: MailChimp deleted my account with no warning

#190

Post by dan_tyler »

mayank_25may wrote: post #188

I am appalled reading this!! How can someone keep your data hostage like this? Especially (in this case) for no apparent mistake of yours! Really sad that a company like MailChimp who knows (or should know) what an Email list really means to a business would respond in such an irresponsible manner and deprive you of your own data. I run an email marketing company called - SendX https://www.sendx.io and would be happy…

Can personally vouch for the SendX team. I moved from MailChimp to SendX three months back, and it's been absolutely great so far.
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