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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#181

Post by tomcam »

Something1234 wrote: post #176
ethanwillis wrote: post #155

Earlier quoted context omitted.

I learned this the hard way just a few months ago with Namecheap. Those guys dumped all of my personal information to some people (my name, address, phone number, etc.). I have kids in my home and all they offered me was $100 in Namecheap credit, which I didn't accept out of principle. I spoke with a lawyer and the privacy laws in the U.S. seem to make it not even worth going after them. Registrars basically can do w…

What people? Why are you scared of them? Should I be worried, as I have domains at namecheap.

I’m in the same position and would love to hear more as well

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#182

Post by sreenadh »

Couple of things about Zoho that I don't understand.

- Why use the same domain for the free service, which is usually more prone to abuse?

- Zohocorp.com is hosted on GoDaddy. Why not move all your domains to a single company so that they value your business more and give you a better level of customer service?

I hope once this is all over, Zoho just shares their feedback and some advices that will help small businesses.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#184

Post by sreenadh »

jjeaff wrote: post #18
ttul wrote: post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

How many CEOs do you know that would have any clue who their domain registrar is? How many would know what a domain registrar is?

Ok, this is just a non-technical version of what @souterrain posted.

If I am the CEO of a local supermarket or a butchery, I don't need to know my domain registrar as they are not a major factor to my business. My website being down for 1 week also might not make a big difference. My customers deal with my company face to face.

But if I am a CEO of an "Internet company" and my customers deal with me via my "domain", I damn well ensure that I have a weekly quick call with the guy who could block my domain abruptly.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#185

Post by TheMagicHorsey »

I really don't understand why any enterprise service would use these kinds of bargain bin registrars. Is using a reputable registrar with professional, enterprise-grade service not worth it given the scale of someone like Zoho? Optimizing to save a tiny amount on your registrar while you have millions pouring in from customers seems like a really poor decision.

I really believe in running a lean business, but running lean means cutting the fat, not cutting out your muscles and tendons and running with a naked skeleton that is fragile.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#186

Post by tomschlick »

unstuckdev wrote: post #22
chooseaname wrote: post #16

Earlier quoted context omitted.

> A whole lot of people are learning about the hazards of centralization in email lately. What is the alternative?

I don't know, I'm not an email geek. Lots of smart people run their own email systems and report good delivery rates going by past threads here. Maybe they can work together on something more accessible.

https://mailinabox.email/ has worked well for me in the past

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#187

Post by slv77 »

tlamponi wrote: post #45
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Just FYI, I'm one of the maintainers of a mid-size forum regarding opensource virtualization/containers and thus spam is a daily occurrence. While the fight against it is rather dire and no end will ever be in sight, I'll nonetheless never stop (tool assisted) fighting. Anyway, @zoho.com addresses used by spammers started to pop up circa a month ago and increased rapidly in occurrence. As we use stopforumspam to repo…

Second that as we’ve started to see fraud related registration activity from zoho.com around the end of August.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#189

Post by InLispWeTrust »

krn wrote: post #97
tlamponi wrote: post #45

Earlier quoted context omitted.

Just FYI, I'm one of the maintainers of a mid-size forum regarding opensource virtualization/containers and thus spam is a daily occurrence. While the fight against it is rather dire and no end will ever be in sight, I'll nonetheless never stop (tool assisted) fighting. Anyway, @zoho.com addresses used by spammers started to pop up circa a month ago and increased rapidly in occurrence. As we use stopforumspam to repo…

It sounds like the spammers found a way to automatically create new @zoho.com email accounts, and the single way to stop them might be using a CAPTCHA service from the direct competitor, Google. At least that was the unfortunate case for the privacy focused German email provider Mailbox.org[1]: > We recently detected activities on our servers where bot nets were used to create hundreds of thousands of e-mail accounts…

The employer of those spammers? Einstein^H^H^H^H^H^H^HGoogle

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#190

Post by pnloyd »

awill wrote: post #112
michaelbuckbee wrote: post #63

Earlier quoted context omitted.

This should be higher up in the comments. DNS is a seldom thought of security / point of failure. Dyn's whole business model is basically: we won't turn you off until we talk to you.

Except Oracle recently purchased DYN. It will be interesting to see if they maintain their previously good reputation.

Recently attended a meeting led by a DYN executive, he seemed very passionate about what they do.
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