Earlier quoted context omitted.
Comcast/Verizon/AT&T/et al already have terrible reputations. They also have dominant local monopolies and the legislative power to defend them.
I disagree. Here in Florida, Verizon FIOS has an excellent reputation and the product is far superior to the other choices we have. It's also the first place I've lived where I have choice (Brighthouse being the other player). Time Warner and Comcast are definitely among the worst though, and I suspect that if the OP is correct, it won't be long until Verizon joins them.
Well, that's the crux of the problem, isn't it?
The shitty TWC service I pay for is probably far superior to the more expensive, 500kbps, line-of-sight based wireless network of the only other competitor I know of in the area. Not exactly a glowing testimonial though, is that?