Earlier quoted context omitted.
> It’s clear in retrospect that we should have communicated more on this one What isn’t clear, in retrospect or otherwise, is why companies/apps/services need to keep learning this lesson. The user outcry was utterly predictable from even before the first web article was out. The fact that no one with decision power at Mozilla saw it coming is worrying: either they have zero understanding of people’s concerns for pri…
Who's to say this "my bad, we'll do better next time" isn't part of the playbook?
I'm not saying its impossible for apologies to be in bad faith, just that if it becomes impossible to apologize and move on after making a mistake, it becomes impossible to do anything productive.