171–180 of 188 posts
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Redditors are demographically distinct from the average purchaser of web hosting? I'm suspicious.
i think the point the parent was trying to make is that there's a couple million redditors - they aren't demographically distinct from anybody . he could have said "the general public" instead.
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Let me be clear (customer here) I told him to go fuck himself AFTER he cancelled not only my account, but that of my friend's. And he did this on a few tweets, based on our Twitter handles - had we been using pseudonyms, that could have been a whole different can of worms. Yes, I got really riled up. Yes, I'm not free from blame. It's kind of ridiculous to delete someone's account based on a personal dispute with no…
You did nothing wrong. It's the Internet: people say fuck. Some sort of legal action should be brought against your host.
No. Legal action is hell for both parties. Why put yourself in hell? Especially for a $3/month hosting service?
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I wouldn't rely on a $3/month web host for my one and only copy, that's my point.
But you probably wouldn't use $3 hosting to begin with. The kind of customers who are attracted to this are exactly the kind of people who don't have backups and expect great service for $3. (Because, after all, $3 is a million times more expensive than Google, and Google is pretty reliable...)
It irked me that he didn't seem to care about lost customers He doesn't sound like a good customer, I can understand why a company would want to ditch him. Companies shouldn't try to keep all customers all the time. Just read the blog http://notalwaysright.com/ which is full of anecdotes of stupid customers.
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I call them pathological customers, and they're drawn like flies to low prices. See hnsearch.com [pathological customers] for more on the subject.
I had pathologicals with a free service I offered for a few years. It's an odd, odd mindset.
These aren't customers with an "odd mindset", these are people that believe that they are an essential part of your product, usually in the form of advertiser fodder, and therefor you owe them. The assumption that you somehow profit from offering something for free is not a strange one, hence there is nothing pathological about these people demanding service and respect in the same way paying customers do.
However, paying customers know more or less exactly what to expect, because they can relate it to the amount of $$$ they pay. Customers of "free" services have no idea how much they are worth, so they tend to "negotiate" by aiming high. Yes, this is unpleasant, but it's very naive to be surprised about it, and a little disingenuous to be offended by it.
There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.
I think a vendor fighting someone who is disputing a $3 charge is the height of irrationality. It's going to cost you way more than $3 to just deal with the dispute, so even if you "win" you lose, and worse, then the customer is angry and might get you a lot of bad publicity.
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You did nothing wrong. It's the Internet: people say fuck. Some sort of legal action should be brought against your host.
> Some sort of legal action should be brought against your host. No. Legal action is hell for both parties. Why put yourself in hell? Especially for a $3/month hosting service?
For the enjoyment of seeing the other party in hell.