Stay away from This* (thiswebhost.com)

Post by alex_c » Tue, Aug 16, 2011, 3:24 PM UTC

pavel_lishin wrote: post #106

Isofarro wrote: post #87

1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…

> That sort of approach is recommended by things like The 4-hour work week, firing your worst customers. Okay - but removing all of his backups? That's just petty and vindictive. There is zero justification for that.

Post by [deleted] » Tue, Aug 16, 2011, 3:33 PM UTC

patio11 wrote: post #52

There are better ways to handle one's customers than displayed by the CS employee here, but be that as it may: think long and hard before you get into the business of taking $3 a month from people who are demographically similar to Redditors.

Post by cosgroveb » Tue, Aug 16, 2011, 3:39 PM UTC

Isofarro wrote: post #87

1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…

Post by sorbus » Tue, Aug 16, 2011, 3:45 PM UTC

Isofarro wrote: post #87

1.) Monthly web hosting invoice unpaid 2.) Customer informed and appropriate action taken for unpaid accounts (suspend account for non-payment) 3.) Customer's friend makes a public complaint on Twitter 4.) Web host responds badly (but perhaps with some justification, outside parties getting involved in disputes, where a simple pay-the-outstanding-invoice would have resolved the situation) 5.) Non-payee gets abusive 6…

Post by Vivtek » Tue, Aug 16, 2011, 3:50 PM UTC

berfarah wrote: post #105

jrockway wrote: post #78

TLDR, someone told a hosting company to fuck themselves on Twitter, so the hosting company canceled their hosting? Nice DoS vector; all I have to do is claim I'm foo.com on Twitter, then I just tell foo.com's host to fuck themselves, and then foo.com is gone forever. It also sounds like a good way to cancel unwanted credit cards. Instead of waiting on hold for hours to talk to high-pressure "you don't really want to…

Let me be clear (customer here) I told him to go fuck himself AFTER he cancelled not only my account, but that of my friend's. And he did this on a few tweets, based on our Twitter handles - had we been using pseudonyms, that could have been a whole different can of worms. Yes, I got really riled up. Yes, I'm not free from blame. It's kind of ridiculous to delete someone's account based on a personal dispute with no…