[deleted]
HERMES.md in commit messages causes requests to route to extra usage billing
161–170 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#162Earlier quoted context omitted.
You could quit, for starters
If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving. Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service…
> bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category
How about Anthropic agreeing to a $1.5 billion settlement for perhaps the biggest theft in history?
Weird how people forgot about that.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#163> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
As someone who uses AI heavily in customer support, I am confident that response was not AI. That's a series of macros or a hastily edited macro from a human working a queue without thinking.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#164Re: HERMES.md in commit messages causes requests to route to extra usage billing
#165I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
I got given a gift card with around 6 months credit on it. I used up 1 or 2, and last week suddenly the credit disappeared. I reached out through their chat bot, raised a ticket and have been emailing them daily. Nothing. Absolutely not a word. Unfortunately I dont have the option for a charge back.
[deleted]
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#166Earlier quoted context omitted.
And then you use the smallest, cheapest local model to keep their AI bot busy
Theres a business there for sure - does a business you hate use AI in any customer facing way? make them burn tokens. I would 100% do this to StubHub after they screwed me over. If anyone from StubHub sees this, one day you will regret your "hang up on people with complaints" policy. People dont forget when they've been screwed by a corporation. Anthropic, this happened to me 12+ months ago and StubHub is still on my…
I used to buy used things from the Mercari marketplace (similar to eBay), until someone sent the wrong item and I emailed Mercari the same day since their web site wasn't working to open a return request (you have to resolve wrong items within 3 days). Support waited 3 days to respond and told me I was outside the window so they couldn't refund me and that I should have done it sooner. I did a chargeback and they were angry and told me to reverse it. They then banned my household for life.
And then there's PayPal who refused to refund from a clear scam for almost $5K, even after I left a BBB complaint. Credit card chargeback saved the day, again. They didn't ban me, oddly.
I guess this is an endorsement of using a credit card.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#167Earlier quoted context omitted.
I don't think you even need to go that far. Just refute the charges with your credit card. Very high likelihood of a successful refund since they already acknowledged their error in writing.
doing charge back means Anthropic will ban you forever.
Probably, but if a business cheated me out of that much I wouldn't be doing business with them again regardless so at least to me it would make no difference.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#168Earlier quoted context omitted.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
As someone who uses AI heavily in customer support, I am confident that response was not AI. That's a series of macros or a hastily edited macro from a human working a queue without thinking.
Or an AI using macros, which is the only safe way for a customer service chatbot.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#169https://x.com/trq212/status/2048495545375990245
He's getting a refund + $200 worth of credits
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#170Is github the correct channel to report a billing issue? I would assume github is a place where you report issues with the github project. When there's a billing problem, there are usually different lines of support. For example, chatgpt when asked "How to report a billing issue with Anthropic subscription?" says: Best way: Use Claude’s built-in support Log in to your Claude account at Anthropic / Claude.ai Click you…
I asked how to get a partial refund (it blew through my quota in a single question) and Claude sent me to Github.