They can't escape these laws on Australia as they are a financial depository institution regulated by APRA. Should they try to deny an Australuan their money like this, they will be in a world of pain.
Hey, I'm an Aussie using PayPal and this is the first time I've heard of this. Where can I go to read more?
PayPal's reputation is so deep in the dirt that nothing any one at the company says will bring it back above ground. If someone says "we are changing X" and the changes actually happen, then eventually, over the course of time, Paypal's goodwill may return.
You're really overstating how "deep in the dirt" PayPal's reputation is, though. Some developers complain very loudly about PayPal, but just about everyone else continues to use the service. They remain an interesting choice for anyone starting up a business that takes money online -- I have a business that I've partially migrated to Stripe (and I'll finish that up soon), but for about 9 YEARS before Stripe came alon…
Uh, you consider them to be something of a necessity, but you try to keep as little money as possible in the account because you fear your account will be frozen. I'd not say that they have "a middling to good reputation" - I'd say if that's what someone who speaks of them well thinks, that's an appalling reputation!
To all the naysayers out there: in your opinion, what could the CEO have written to convince you? He doesn't have the option to go back in time to change what happened, only to respond. If I'd receive such an email, I'd give 'em a second chance.
I wonder if they cleared thir backlog of 100,000 complaints from 2002? [1] Seriously, PayPal has had the same atrocious customer service now for well over a decade now, one email from a new CEO means exactly nothing in the grand scheme of things.