161–170 of 212 posts
This has been my experience as well. I, too, have met and talked to thousands of people from every possible background on seven different continents of this world. From the poorest people on Earth to some of the richest. I've seen the same thing. About 5% are nasty and about 1% are truly bad people who commit horrible crimes.
The silly thing is to assume that since you had a bad experience with someone they are like this all the time. When you work sales, some people will enter your store on the day they got dumped, their family member died, they got kicked out of school. You never know why people are acting out. Chances are it's nothing about you. Other cases, it might not be the person's first time in the store. If they tried several ti…
As much as I hate to post training material from ChickFilA…one of the videos they required us to watch explained this all so well and really made me stop to think about what others might be dealing with when I’m interacting with them. It’s a bit heavy on the emotional angle, but does it’s job well imo.
It’s been a long time since I’ve worked there, so no clue if it’s still required or not but, here it is in its ~3 minute length.
This roughly matches my estimate of evil drivers on the road, people cutting lines violently and not using turning lights, pushing to insert on the right when they used the emergency lane to pass everybody in a slowdown...
If you smell shit all day look under your own shoe. You've listed a few really bad behaviors and then used a bunch of weasel word language to imply a bunch of casual minor rule breaking is equivalent to its worst case forms. No wonder you see bad drivers everywhere. The guy who's not using his blinker for a lane change on the freeway in light traffic isn't equivalent to the guy weaving through traffic without blinker…
I handle 100% of my indie app's email and telephone (yes, telephone!) support. My app is designing/printing labels. Printers in general, and label printers specifically are awful and inconsiderate robots, unable to perform the simplest printing job when you need it most. Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know ho…
Earlier quoted context omitted.
> A lot of people contact support half-expecting that they'll get fucked around, and you see a complete 180 in their tone as soon as you offer a decent solution to their problem. I occasionally get rude customer service emails at my startup, and in nearly every case the person apologizes after receiving a personal reply (from the founder, in my case) within 24 hours. In many cases, the customer actually becomes an ad…
75% convert. 25% are just rude forever. I have had to fire a few aholes from my SaaS. They would ask a question, get an answer, do the wrong thing, then call my support team member profanities. So I just refund their last bill and delete their account, and send them to a specific competitor I don’t like.
Earlier quoted context omitted.
You are talking about the same problem. 3-5% customers are terrible and so are the 3-5% service personnel
Assuming they called back every month for 6mo and always got a rep in that 3-5%, that's some supremely bad luck... ...unless call center support is a biased sample.
Related: 2% of people respond to oxytocin differently and are just "bastards" no matter what. https://www.hugthemonkey.com/2007/03/paul_zak_oxytoc.html
Edit: I can't read. Ha. I read oxycodone.
Maybe there's a market for a list of such people. Maybe Google or Facebook already has such a list for internal use. All that data mining ought to yield one.
That sounds like a social credit, which sounds dystopian to me.