The 5% Rule
jonpauluritis.com
The 5% Rule
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#3Only 5%? That gives me hope for humanity.
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#7I wonder if you turn this around, could every body have a tendency to be nasty 5% of the time?
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#8This roughly matches my estimate of evil drivers on the road, people cutting lines violently and not using turning lights, pushing to insert on the right when they used the emergency lane to pass everybody in a slowdown...
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#9So true. I take this as an aid towards my customer support approach. I guess it’s a good idea to include a slide on the onboarding process where we mention this and give some tips into how to deal with this in the most respectful, yet decisive way.
Re: The 5% Rule
#10It's perhaps worth noting that in excess of 5% of the populace have one form of mental disability or another.
ADHD alone is estimated to be a disorder present in 5% of the adult population (2% are currently diagnosed; the 5% is based off childhood diagnosis rates and the fact it usually doesn't go away when becoming an adult).
And while those with ADHD are unlikely to populate the OP's 5%, those with pathological narcissistic, sociopathic, schizophrenic (and other) disorders very well could.