This sounds more like incompetence than censorship at first glance, but FYI, there are alternatives with explicit ambitions of being more trustworthy partners in payment processing: https://www.paralleleconomy.com/
Stripe has decided to nuke my entire business
161–170 of 705 posts
Re: Stripe has decided to nuke my entire business
#162After all the talk of disruption and innovation that we are subjected to these universe brains suddenly turn into troglodytes when it comes to these things. I wonder why.
Re: Stripe has decided to nuke my entire business
#163So drop the Stripe intermediation and just send your customers invoices as people have doing for dozens of years.
This person is using Stripe Connect, which means their customers are people who are paying them to charge other people through Stripe. So they can't just send invoices, they have to convince their customers to send invoices when (presumably) part of the service they were supposed to be providing was avoiding that.
Re: Stripe has decided to nuke my entire business
#164Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…
And if ChargeBee bans you, you are still dead because that's a single point of failure. No, you should have several payment processors, and rotate them regularly to check they work.
It's been a while since I dealt with this side of ecommerce - how can you have several payment processors, and rotate them, without having to handle card data yourself? (Most folks aren't really equipped to do that.)
Re: Stripe has decided to nuke my entire business
#165Earlier quoted context omitted.
> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?
The comment was phrased poorly and is difficult to parse. Better worded, same meaning: any rational person would protest the fact that Stripe does not approve of this business.
It sounded OK in my head :-)
Re: Stripe has decided to nuke my entire business
#166I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
Unless you get a decision overridden by Edwin your pretty much stuck using an alternate payment process. I have been thankful Edwin was available here on HN, and Stripe definitely has a much more reliable product than competitors.
Who’s Edwin? Is that the username here? I’m having the same issue. Was hoping to resolve this using customer service rather than through social media. But I just can’t seem to talk to any real human at Stripe.
Re: Stripe has decided to nuke my entire business
#167Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…
And if ChargeBee bans you, you are still dead because that's a single point of failure. No, you should have several payment processors, and rotate them regularly to check they work.
Under ChargeBee's terms, they must provide you with your data for up to 120 days following any termination. So there's that at least.
> 7.2.3. Data Export Following termination or expiration of a Subscription, We will retain that Account’s Service Data for one hundred twenty (120) days from such date of termination or expiration (“Data Retention Period”).
I mean, ideally we need an open source PCI compliant equivalent of ChargeBee so that you can 100% own your customers payment information.
That's the way this problem really gets solved, but the security surface for that open source project is going to be a challenge.
Re: Stripe has decided to nuke my entire business
#168I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case. How is "coaching" an obvious gray area?
There's no real product so they're easy to spin up and run a bunch of stolen CC numbers through.
ETA: Either the site all together or as an individual coach on the platform.
Re: Stripe has decided to nuke my entire business
#169The worst part about these type of cases is not being able to get a straight answer. There is a whole subset of big tech that has taken the "you must be a fraudster therefore we can't unfuck the situation" approach to customer support. It's an arms race with fraudsters that eventually sucks in legitimate businesses.
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Re: Stripe has decided to nuke my entire business
#170Check out Recurly as a alternative to stripe.