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Jabra: we know our Bluetooth headsets don’t work with laptops

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Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#161

I'm confused by the PPS: A few weeks later the reseller informed me that the authorized repair shop accepted my headset as defective and replaced it with a new one under warranty. I guess I am going to auction it off for the benefit of the local foster home institute. So was this another lie, or was his headset actually defective?

Call it a lie or a corporate policy - they simply replace a handset that does not work as advertised with a new one that will not work as advertised.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#162
post #38

Earlier quoted context omitted.

Is the implication here that even after going all the way up to the CEO, Vodafone still only fixed it because of your association with your company?

I think the implication is that despite contacting the CEO through a personal email address, Vodafone looked up his employer on LinkedIn and complained to them. From the sound of it, this would be petty revenge from the customer service department, who didn't like having been put in the spotlight for poor customer service.

I had contacted Vodafone through a work email address as gmail was blocked where I work. I think the case was flagged as corporate as I made the call on my blackberry and the call was flagged as a corporate customer.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#163
post #76
post #59

Earlier quoted context omitted.

Unless I missed something, if it works it'll be with the SBC codec and it's not very good. For music the BT profile is the Advanced Audio Distribution Profile (A2DP). But this is just a transport, and on top of it there can be many codecs. The only mandatory codec is SBC [1], which is BT specific and not very good. YMMV, but I prefer using a wired headphone than BT SBC. There are other options, but then you need supp…

There is support for better codecs on Linux, it's just not shipped by default on most distros unfortunately. https://github.com/EHfive/pulseaudio-modules-bt

Thanks a lot! I did miss something new ;)

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#164

I'm surprised. I have the exact same headset (Jabra Evolve 75) at work and have had no issues at all using it on my 2018 MacBook Pro. I use it daily for Slack and other VoIP calls as well as to listen to music. I usually have it paired to my phone as well, but it works just as well connected solely to the Mac. That said, I did have an issue once with it when trying to play a game on Steam. I couldn't hear the in-game…

Bluetooth uses different Profiles for the same functions but different purposes: A2DP is for HiFi (ahahah) stereo audio uni directional. HSP is for headsets, it supports "LAB" audio and headset controls (e.g. volume, answer/hangup). HFP is for hands-free in cars and support "LAB" audio and overlaps HFP with controls. AVRCP is for media controls which overlaps HSP (e.g. play/pause, skip/previous, volume) So a problem…

There's a subtler issue where you can use a number of different codecs with something like A2DP. There should be a lowest common denominator of common support mandated by the spec, but you can get into fun with codec negotiation.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#165
post #133

Earlier quoted context omitted.

In practice, it's far less effective than what most Americans enjoy. Return policies are usually abysmal in most of Europe, to begin with, and long term support is only technically better because of more regulations on warranties. In practice, American firms are far more lenient with their policies and credit cards alone provide more protections than most all of the EU regulations seek to implement.

This is just anecdotal nonsense, what factual sources do you have for this as it is completely contrary to my experience.

You're saying that you are able to return stuff more easily than in the US? Or that there is more of a customer support culture in Europe? I have lived in the US and currently live in Germany, this is demonstrably false.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#166
post #36

Earlier quoted context omitted.

It's far far worse in Europe ESPECIALLY if offshored to a low GDP country.

I went to a warranty provider of a well-known tech company, was turned down, then sent an e-mail to the "global warranty support" or whatever. Some Russian basically told me to go fuck myself. It was kind of funny (the response fit the "stereotypical Russian" image), but I'm never buying products from that company ever again.

Name and shame.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#167

Reminds me of the time my wife cancelled our internet with Vodafone and three months later we got a letter to say our arrears were being referred to a debt collection agency. I spent an hour on the phone, talked to 8 different people to only end up back at the 1st person. They claimed we only cancelled the direct debit and not the account, I agreed that they would pull the call and if that was the case I'd pay what w…

They pulled the call! Wow, I’ve never been able to have that done

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#168
post #139
post #50

Earlier quoted context omitted.

For me it's areas a few blocks around Times Square. The only thought I had (and maybe the Oculus is the same) is that the sheer number of people also using Airpods in the area means everything gets confused.

Just googled a bit, and this seems to explain it: http://www.iphonehacks.com/2018/04/heres-why-your-airpods-or... In short, it's the combination of no walls + lots of signal congestion. Times Square + Oculus both fit this mold.

That's the latest ridiculous annoyance in a long, sad series of ridiculous annoyances that I've experienced with portable audio, to the point where I've just resigned to not listen to music anywhere other than at home and at work. The hassle and distraction of managing either an audio cable or a Bluetooth connection are just too much.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#169

Earlier quoted context omitted.

Bluetooth uses different Profiles for the same functions but different purposes: A2DP is for HiFi (ahahah) stereo audio uni directional. HSP is for headsets, it supports "LAB" audio and headset controls (e.g. volume, answer/hangup). HFP is for hands-free in cars and support "LAB" audio and overlaps HFP with controls. AVRCP is for media controls which overlaps HSP (e.g. play/pause, skip/previous, volume) So a problem…

There's a subtler issue where you can use a number of different codecs with something like A2DP. There should be a lowest common denominator of common support mandated by the spec, but you can get into fun with codec negotiation.

Yeah, I didn't mention that though because even the lowest quality A2DP codec is light years ahead of HFP or HSP which are both optimized for low bitrate monaural audio.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#170
post #133

Earlier quoted context omitted.

This is just anecdotal nonsense, what factual sources do you have for this as it is completely contrary to my experience.

It is definitely anecdotal. I didn't mean to imply otherwise. I'll try to find some relevant data, though I'm not sure how easy that will be. Slightly more helpful are maybe looking up policies for most credit cards, which now let you return virtually any item within 90 days for any reason, extend warranties to a total of 2-4 years, cover accidental damage to items including breakage and theft for 90 days after purch…

It is so much easier to get a refund in Europe if being stonewalled on support. The legal liability rests with the retailer (Certainly in the UK, I think it's EU wide), and there are the concepts of "merchantable quality" and "expected life" that vary depending on the product and cost. Plenty of case law establishing those as quite high bars. If they ever get problematic quote the magic words of the title of the Act. Refund usually agreed, even at 6 or 12 months, sometimes much longer.

That's after the UK took a step or two down in consumer protection in adopting the EU regulations.

Where we do less well, particularly among the younger generation, is a belief that 30 day return windows and other such fairy tales actually mean anything legally speaking. I think that might be thanks to reading so many US perspectives online.

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