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What HP Must Do to Make Amends for Its Self-Destructing Printers

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Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#161

Post by alphapapa »

VT_Drew wrote: post #141
Agustus wrote: post #13

A brother MFC is $250, is sturdier and does not hate me as a consumer. Changing a toner is $50 per cartridge. I recommend it to every person looking for a printer: Buy a laser printer.

>Changing a toner is $50 per cartridge. What is the yield though? I haven't seen anything that even comes close to the cost savings with a Kyocera (not to mention their machines are work horses will print all day without issue). I can get a Kocera TK 3112 toner which yields 15,500 pages (and it actually does) for $66.

From what I can tell, the printer that that toner cartridge goes in costs $700. Is there a cheaper one?

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#162

Post by manyxcxi »

willismichael wrote: post #154
initram wrote: post #121

Earlier quoted context omitted.

Yes, they are hefty. I don't know if you can find one that's only a printer. We have a printer/fax/scanner model that's now around 10-15 years old. I can tell it's getting ready to give up the ghost soon. We have actually had to use the fax part of it recently, too. The scanner in it is terrible for anything other than scanning documents to PDF. Completely unusable for photos. (Taking a few photos of a photo with my…

Yes, you can buy just a printer. I'm not really fond of the all-in-one devices because they tend to be a mediocre everything and not a really good anything.

I will say this about my Brother all in one black and white laser- it does everything I need it to do well enough and I don't have to fiddle around with it to get it to work. Multi-page scan direct to PDF, fax, printing over WiFi (thanks to my router for that and Brother with some decent Linux drivers)- it does everything I want it to do and pretty good.

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#163

Post by manyxcxi »

untothebreach wrote: post #82
icefo wrote: post #78

Earlier quoted context omitted.

Epson did it: http://www.epson.com/ecotank I didn't bought it because it was too big to fit on my desk and I don't know if I will buy an other Epson because they drivers are bad on my Debian. I should try to upgrade them. HP is pretty terrible but the Linux drivers are impressive.

I have had great luck with Brother drivers on all the linux machines I've ever tried to use them with, so I would consider that a good option as well.

+1 Brother

I've got a 7 year old black and white laser multi-function and am on toner cartridge number two. Never had a problem and it plays with my router for printing over WiFi. I've had good luck with it in Ubuntu, OSX, and Windows.

Pretty sure I spent $149 with it on sale at Fry's when I bought it nearly a decade ago.

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#164

Post by brokenmachine »

wvenable wrote: post #111
anexprogrammer wrote: post #97

Earlier quoted context omitted.

Obviously I'm older, but I'd prefer to pay a little more, and give you some profit, for a printer that's built to last, with some metal, rather than Then pay a reasonable price for cartridge with printhead ongoing, otherwise, if I'm successful keeping the printer as long as possible, I'm still recouping the low cost of the printer long past the point I bought enough ink to do so. I don't need high throughput, heavy d…

I bought a color laser printer for a few hundred bucks and despite almost never having to print anything it's one of the better purchases I've made. It just works. It's not wasteful. And it won't dry out from lack of use. I figure I'll break even over buying ink-jet printers and cartridges in another year or so. Even if everything costs more in short term, it's so much less wasteful.

I tried to do the same thing but bought a cheap It's only a year old and now it won't suck up the paper properly. I have to literally stick my hands into it and feed the paper in page-by-page.

The thing has successfully printed less than 20 pages and it's already not working.

It's 2016 and Samsung can't make a rubber roller that works. And I don't want to buy another just to have the same thing happen.

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#165

Post by SyneRyder »

frandroid wrote: post #155
SyneRyder wrote: post #71

Earlier quoted context omitted.

Why can't you get a refund? Has HP denied refunds to customers who wanted to return their printer over this matter?

Will HP really refund a 2 year old printer that got this security update?

I don't know about in the US, but under Australian consumer law companies are required to provide a 2 year warranty against defects.

I think the number of customers who are genuinely affected by this is so low that HP might be happy to just pay off the handful of customers who complain to them. If you're using 3rd party inks, you're probably not a customer that HP want anyway. If no one actually tries to get a refund, we won't know.

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#166

Post by 112233 »

mrec wrote: post #106
willismichael wrote: post #94

Earlier quoted context omitted.

Another thumbs up for Brother, their consumer laser printers are now comparable in price to inkjet printers, and the toner is much less hassle and significantly less expensive per print. I've had no trouble with drivers on Linux either.

I've been hearing good things about Brother, but all their (and AFAIK everyone else's) laser printers are still pretty hefty compared to inkjets, aren't they? Being very space-constrained (London) and looking at very occasional use (I've managed without owning a printer at all so far) that's a bit offputting.

Can say good things about brother inkjet too. Was using J5?20 (don't remember exactly):

It auto cleans head while plugged in, can take a3 paper, in emergency can print decent photo in slow(best) mode, has huge black tank, and the size is not much different from other brands a4 inkjets. It weights a ton, though

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#167

Post by kbart »

jackhack wrote: post #118
vc4devil wrote: post #50

Earlier quoted context omitted.

The issue is why do people in UK/USA put up with this Orwellian customer control business model? In Asia if a company were to do these things the business would be burnt to the ground, and/or family selling the inferior by design products. ... This is silly, the printer biz has always been 'give away the camera, and take the first born when they need film' You go abroad ASIA and every printer ink or cartridge, as a b…

Because, from healthcare, to consumer products, to software, to books, the US is paying full price to subsidize the cost to much of the world. The US is the profit center that makes possible the steeply-discounted-almost-free sales elsewhere.

"the US is paying full price to subsidize the cost to much of the world. The US is the profit center that makes possible the steeply-discounted-almost-free sales elsewhere."

Yeah, right. So why we pay ~30% more[1] for the same iPhone in Europe? I've seen this "we pay for the rest of the world" myth over and over again, but never reliable proofs or sources that support it. Sure, I bet Apple gets most profits from USA, but it's because it sells most of phones there, not that they are "given for free" elsewhere.

1. http://micgadget.com/36729/iphone-7-price-in-usa-china-europ...

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#168

Post by pmarreck »

zwieback wrote: post #137
pmarreck wrote: post #108

Earlier quoted context omitted.

The above is exactly why i got out of ever buying an inkjet again and have re-adopted laser printers.

Hopefully from HP or Samsung... Kidding aside, laser is better for a lot of applications but low-cost color and photo is our sweet spot. That's why we don't like smartphones - nobody feels like they need to print any more.

Yep, HP LaserJet lol

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#169

Post by frandroid »

SyneRyder wrote: post #165
frandroid wrote: post #155

Earlier quoted context omitted.

Will HP really refund a 2 year old printer that got this security update?

I don't know about in the US, but under Australian consumer law companies are required to provide a 2 year warranty against defects. I think the number of customers who are genuinely affected by this is so low that HP might be happy to just pay off the handful of customers who complain to them. If you're using 3rd party inks, you're probably not a customer that HP want anyway. If no one actually tries to get a refund…

Considering that HP tells in its instructions that you must use HP cartridges, there's no way they'd accept the premise that not using HP-branded cartridges is a defect. That's the point of the exercise.

Re: What HP Must Do to Make Amends for Its Self-Destructing Printers

#170

Post by SyneRyder »

frandroid wrote: post #169
SyneRyder wrote: post #165

Earlier quoted context omitted.

I don't know about in the US, but under Australian consumer law companies are required to provide a 2 year warranty against defects. I think the number of customers who are genuinely affected by this is so low that HP might be happy to just pay off the handful of customers who complain to them. If you're using 3rd party inks, you're probably not a customer that HP want anyway. If no one actually tries to get a refund…

Considering that HP tells in its instructions that you must use HP cartridges, there's no way they'd accept the premise that not using HP-branded cartridges is a defect. That's the point of the exercise.

If there's no defect, there's no reason for the EFF to call them out!

As it is, I'll probably cancel my EFF membership over this (my renewal is due in a fortnight). I'd rather they support manufacturers who share their values and provide buyers guides to help customers decide.

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