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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#151

Post by lolerica »

hvb2 wrote: post #81
ep103 wrote: post #47

Earlier quoted context omitted.

Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

does Murica not have bailiffs?

small claims court might not work against a dodgy builder, but it will certainly work against a company, with physical offices

if they don't pay up, you can literally walk into their offices and start taking their stuff, with the police supporting you

I'd start with the contents of Amodei's office

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#152

Post by corndoge »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Unfortunately it isn't a preview. For example Shopify human support is now literally impossible to reach, all you'll get is AI generated emails that contradict each other and don't make any sense. They also don't disclose that they are AI bots.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#153

Post by itsthejb »

Master_Odin wrote: post #118
avree wrote: post #108

Earlier quoted context omitted.

Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.

They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.

Tell me about it. As an individual user you absolutely CANNOT get support is some (if not many or all) circumstances. It’s really quite shocking

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#154

Post by fsniper »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Aren't we already at a worse place, where largest companies on earth doesn't have any support and you need to have a HN following to get their attention?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#155

Post by GenerWork »

Master_Odin wrote: post #118
avree wrote: post #108

Earlier quoted context omitted.

Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.

They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.

This is exactly it. I feel like I see more posts bitching about Anthropic than OpenAI, yet at the same time it seems like nobody moves away from Anthropic. As long as the strategy works, why bother changing it?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#157

Post by hypfer »

ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

> This is very surprising.

Dude what is it with HN and using extra soft words that don't at all mean the actual thing they're supposed to mean.

Nothing there is a surprise.

This is very bullshit and probably (in a better world for sure) very illegal. Can't bill more than you've actually delivered and what the customer in advance agreed on.

Stop with this god-awful corporate-washed lingo. You're not being professional, you're skewing reality.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#158

Post by IanCal »

ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

Refunds and compensation are different though aren’t they? I would not see being refunded for the billing as compensation, compensation would be something more like $x extra to make up for the inconvenience / to say sorry essentially.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#159

Post by 4lx87 »

mikehearn wrote: post #2

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.

Because it's illegal.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#160

Post by Ekaros »

fc417fc802 wrote: post #149
pbhjpbhj wrote: post #129

Earlier quoted context omitted.

^ This. I naively disputed Steam not honouring a refund (it was for about 0.5% of what I've spent with them up to that point), a couple of £pound at most. I'd paid by PayPal and as Steam refused to abide by UK law (Consumer Rights Act says broken stuff has to be fixed or refunded), I raised the issue with PayPal. I expected Steam would refund me, instead they did not dispute that they'd unlawfully failed to refund me…

I'm surprised UK law doesn't prohibit retaliation against the customer for insisting on his legal rights. Not petty of you IMO. It's what everyone ought to do but it's inconvenient so most people don't.

Why should they? Freedom of association is key Western principle. Steam chose not to associate with them anymore. If the user don't like it they should have sued them in court instead.
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