A change of address led to our Wise accounts being shut down

Post by FateOfNations » Fri, Oct 31, 2025, 4:19 AM UTC

silisili wrote: post #96

FateOfNations wrote: post #78

At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.

On one hand, this makes me incredibly sad. It means that all of us, as consumers, agreed we'd rather save a buck than get acceptable service. On the other hand, as someone who did customer service in my younger years, 95% of calls were PEBKAC, so it's essentially a giant money drain for things of no real concern to you as a company. I've often wondered how successful it would be to charge $3 or $5 per call, refunding…

Post by robocat » Fri, Oct 31, 2025, 4:24 AM UTC

hpdigidrifter wrote: post #149

FateOfNations wrote: post #78

At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.

Wise customer service is amazingly good though. I'd much prefer to use a company that spends 100% of the time on 80% of customers than one that spends 80% of it's time on 20% of the customers OP can't even provide proof from the tax office of being at that address, it's an angry rant rather than the whole picture. Would you go into business with him with nothing but a phone bill as proof?

Post by Etheryte » Fri, Oct 31, 2025, 4:28 AM UTC

lmm wrote: post #137

Etheryte wrote: post #57

Earlier quoted context omitted.

In countries where you do have e.g. tax numbers associated with addresses no government agency is going to give it to a random private company. I've lived in many countries both in the EU and outside of it and I can think of only a few countries where you actually could do something better than a pdf — and they use digital signatures.

> In countries where you do have e.g. tax numbers associated with addresses no government agency is going to give it to a random private company. Why not? In my country the company registry is public, anyone can pay a small fee to get an official certificate of a company's address and company number.

Post by robocat » Fri, Oct 31, 2025, 4:32 AM UTC

Post by OhioMan2943 » Fri, Oct 31, 2025, 4:34 AM UTC

robocat wrote: post #153

hpdigidrifter wrote: post #149

Earlier quoted context omitted.

Wise customer service is amazingly good though. I'd much prefer to use a company that spends 100% of the time on 80% of customers than one that spends 80% of it's time on 20% of the customers OP can't even provide proof from the tax office of being at that address, it's an angry rant rather than the whole picture. Would you go into business with him with nothing but a phone bill as proof?

I've had good interactions with Wise twice. I couldn't log on, got the problem escalated, then they got me to create a logged session in their app, and from that they diagnosed the problem was due to larger text on a smaller screen causing their app to crash. I've rarely had technical faults diagnosed and fixed by any company.