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A change of address led to our Wise accounts being shut down

shaun.nz

31–40 of 275 posts

Re: A change of address led to our Wise accounts being shut down

#31
post #9

Earlier quoted context omitted.

A 9 point HN post shouldn't bring down the server.

No amount of HN popularity should bring down a static article, really.

> Additionally, a 507 Insufficient Storage error was encountered while trying to use an ErrorDocument to handle the request.

They've probably forgotten to rotate web server logs.

Re: A change of address led to our Wise accounts being shut down

#33

They might have to follow up with a “why we are never using again”

Follow up article: why were never using Wordpress again. A hacker news cautionary tale.

Also. Well done wise.com. Only having customers who use Wordpress means no vitality on people posting hate for you.

Re: A change of address led to our Wise accounts being shut down

#34
post #25

It feels like particularly in finance, that startups who disrupt traditional players do so without a full understanding of all the corner cases and none of the regulatory accountability which is why those traditional finance players were so expensive in the first place.

Is there any accountability for overly conservative KYC? My understanding from the whole debanking thing is no, at least in the US.

Re: A change of address led to our Wise accounts being shut down

#35
post #13
post #7

If anyone opened this and still has it open, please paste the contents here so we can read it.

Bah. I posted it but I didn't keep it open on my phone. The tldr: They moved offices, informed wise of a change of address. Wise asked for proof of address. They sent a phone bill. Wise rejected it because the terminology of bills in New Zealand is different to the US (i.e. here bills are usually labelled Tax invoice rather than Bill). Wise support agent also made a barmey suggestion on how to get around it that they…

Ah, I had a similar situation with them. They also closed my personal account immediately after closing the business account. I was really surprised it works that way.

Re: A change of address led to our Wise accounts being shut down

#40
post #31
post #9

Earlier quoted context omitted.

No amount of HN popularity should bring down a static article, really.

> Additionally, a 507 Insufficient Storage error was encountered while trying to use an ErrorDocument to handle the request. They've probably forgotten to rotate web server logs.

It's back up, luckily.
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