151–160 of 328 posts
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The moment amazon.de turns into this, im gone. The only thing keeping me there is the no-nonsense, helpful, customer support. Any issues i have are always resolved, so it still seems to be working over here.
Being subject to german laws sure helps there.
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My take is that it's because there is still competition in Sweden to keep them on their toes. Once they have decimated the Swedish high street, like they have in the UK, they will start cutting costs.
I've had crappy service on UK high streets long before Amazon. A keyboard I got from Tottenham Court Road stopped working within a week so I took it back in person. The shop manager tried to tell me I had to send it to the manufacturer. He backed down when I put the phrase "contractual relationship" into a sentence.
Earlier quoted context omitted.
The moment amazon.de turns into this, im gone. The only thing keeping me there is the no-nonsense, helpful, customer support. Any issues i have are always resolved, so it still seems to be working over here.
Being subject to german laws sure helps there.
In the US these laws have been dismantled since the 70s (if I get the text correctly, I'm not expert on US labor law). And in Germany there is a chancellor who is pushing to increase the 40 work week (which still meant up to 50 hours) to a 48 hour work week - that's the change necessary to have Amazon (and others) treat their drivers and warehouse workers with more dignity. /s
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
Here in California, Amazon stopped honoring their shipping time "guarantees" years ago. They still say Prime is a two-day guarantee. When you order, they say delivery will take place within two days. Your order will have a scheduled delivery date reflecting that statement. But later they'll quietly update the scheduled delivery date on your order. If you complain that a package hasn't arrived on time, they'll tell yo…
I do so l, so that returns can see it arrrived in poor shape, not from it being returned.
But... saving 3 cents per package on a box, may be cheaper that an extra return out of 1000?
I imagine the original seller doesn't know (when only shipped but not sold by amazon), so too bad for them, and Amazon even removed the return option "box ok but product damaged".
So I guess much of the cost is born by others.
Local shops are scams in my area: expensive, don’t take back items, limited selections, don’t have the right items and have to settle for less, time consuming, bad customer service, can have language requirements for some people at the time of disputes (but not when selling), the reviews of items are not available and a lot of them turn out to be bad, long waiting lines … Your complaints about online shopping remain with local shopping.
The benefits of online shopping for consumers are plenty and evident. The majority of products I bought online that I researched carefully have been solid.
Amazon kindle books search is designed to show you authors other than the name you search on, to increase sales of "in the style of" which could have been a tickbox item, but no: they know it irritates, but it makes them more money. If type "Charles dickens" in search, there should be a way to get works by Dickens exclusively. Even if you select the Web link author name, you get "in the style of"
Tried it. I got 100% Charles Dickens, with a clearly marked "Recently bought and rated" sponsored section in the middle.
Now, I did see Amazon completely hallucinating authors' names, but that mostly happened with small no-name authors or with translated names.
I use Amazon to get the base price and any reviews and then search elsewhere. Often the same sellers or manufacturers will offer the same product with the same price but with cheaper shipping on eBay.
The root of the problem is that they mixed the Amazon retail storefront (aka The Amazon people know) with the Amazon Marketplace used by the third party sellers. So when you buy something the whole thing works automatic and invisible to get the “best price” Unless you make your own choice and going deep into the purchasing options you will end up in one of the 3 scenarios - Product sold and shipped by Amazon - Produc…
Earlier quoted context omitted.
The moment amazon.de turns into this, im gone. The only thing keeping me there is the no-nonsense, helpful, customer support. Any issues i have are always resolved, so it still seems to be working over here.
.de promised to call me, never called. Split an order in three, used a bank account I had already removed from the system, then made me pay a fee three times when the money naturally could not be retrieved. One item in the order was a fake, when I returned it they claimed I kept it - thankfully I still had the receipt that I returned something, together with some stern words that was enough to end that. Never buy fro…
Such as?
I never ran into such problems with Amazon, but I would like to know the alternatives.