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Taco Bell AI Drive-Thru
151–160 of 237 posts
Re: Taco Bell AI Drive-Thru
#152Earlier quoted context omitted.
There’s a StarBucks near me that takes about 3-4 minutes per car at the drive thru. Frequently there would be 3-6 cars in line. Yes, people literally wait 15-20 minutes in line before they can even order, much less get their order. Sure, maybe they’re just inefficient and shouldn’t be rewarded. However the people there are indeed working feverishly (and paid poorly). Going inside and ordering isn’t any faster. I’d pu…
I've always been puzzled that Starbucks drive through is a thing, and even has long queues. It's coffee, do people really drive there just to get a cup? I understand if it's along the highway but otherwise. You pay the premium of the brand without getting to see or enjoy the facilities. Just my feeling as european, maybe just a cultural thing.
(re: drive-thru) You're going to be waiting aorund in a really long queue for Starbucks regardless.
Might as well wait in line in a comfy/cosy car where a barista will hand you your drink, than walk inside into a hot, loud, crowded environment and stand around awkwardly in a tiny corner, listening for a mangled version of your name to be yelled.
Starbucks in 2025 isn't Starbucks of 2010. There is no 'premium brand facilities' anymore, just premium pricing.
Re: Taco Bell AI Drive-Thru
#153This feels like a very knee-jerk reaction to this and not what's actually the case: a new system with weird bugs.
It just seems very similar to the sort of articles that came out when online ordering or touchscreen ordering first appeared.
Like one of the big knocks on the Taco Bell AI ordering was that it let people ask for a 1000 waters on their order, which yeah is dumb, but it's the kind of thing the humans actually making the food are going to catch.
Re: Taco Bell AI Drive-Thru
#154Earlier quoted context omitted.
There’s a StarBucks near me that takes about 3-4 minutes per car at the drive thru. Frequently there would be 3-6 cars in line. Yes, people literally wait 15-20 minutes in line before they can even order, much less get their order. Sure, maybe they’re just inefficient and shouldn’t be rewarded. However the people there are indeed working feverishly (and paid poorly). Going inside and ordering isn’t any faster. I’d pu…
Standing in line at McDonalds, to pick up an online order, made me think that maybe the drive thru isn't that great of an idea during rush hours. The staff needs to handle orders in a very specific sequence, to get the cars moving, meaning that they'll need to priorities drive thru orders. Wolt/DoorDash impose the same problem to an extend. I've notice that orders from in restaurant customers is frequently seems to b…
I don't know how true this is, but I recall hearing many years ago that McDonalds operating model is to anticipate orders during heavy periods as opposed to making on items only on demand.
If this is true, then they don't have to worry about the order in which they process orders.
Re: Taco Bell AI Drive-Thru
#155I don't understand the appeal of drive throughs?s?
In my area there are dozens of people idling for 10-15 minutes in the Starbucks drive through even though we have a municipal "no idling" bylaw to reduce emissions. The line is so long it interferes with traffic on the street. It also seems like sitting in your car inhaling CO from other people's tailpipes for 15 minutes is bad for you?
Many of the local fast food places have also switched to "drive through only" at night, which means they can get away with not having public washrooms (which are required by law when serving food). On a recent road trip my friends and I spent an hour driving place-to-place at 10pm on a Saturday trying to find a place to get a late dinner and use the toilets.
Drive-throughs also create an insane, perverse incentive for customers inside the store. Between online ordering and drive through staff are completely ignoring the actual walk-up counter traffic, because that's the only traffic where corporate doesn't track service time. I've stopped going into a lot of locations on impulse because I know they'll be understaffed and you have to book your shitty lunch 20 minutes in advance with an app. On the flip side these companies are doing promos with free delivery, where a taxi drives a burger to my house for no extra cost.
In short, I understand why companies would like drive throughs - they can have fewer staff and they game laws around the indoor dining area. Their end game is probably drive-thru only ghost kitchens with no indoor dining at all.
On a personal level I don't understand why consumers prefer drive-through (except for the feedback spiral of in-restaurant experiences becoming shit because of drive throughs). And on a policy level I don't understand why municipalities are permitting ever-larger double drive throughs with longer queues and shorter in-restaurant hours? It creates a hollowed-out neighborhood with no walkability that feels miserable.
Re: Taco Bell AI Drive-Thru
#156Earlier quoted context omitted.
I have never heard someone describe drive-thrus as a “famously bad experience.”
There’s a StarBucks near me that takes about 3-4 minutes per car at the drive thru. Frequently there would be 3-6 cars in line. Yes, people literally wait 15-20 minutes in line before they can even order, much less get their order. Sure, maybe they’re just inefficient and shouldn’t be rewarded. However the people there are indeed working feverishly (and paid poorly). Going inside and ordering isn’t any faster. I’d pu…
Some similar experiences here, and not just at Starbucks. Counting heads, I've too-often noticed that the busy-looking employees outnumber the customers, and still the service is dead slow.
Maybe that's part of the experience they're selling? - "you're a VIP, just look at the legion of minions rushing to serve you!" - but I find it a distasteful waste of time, and avoid going back.
Re: Taco Bell AI Drive-Thru
#157Earlier quoted context omitted.
I've had minimal contact with drive-thrus in the past decade, because ordering ahead online is superior in every way. It's also parallelized instead of having a single queue.
Works when you actually have that option. Usually the only time I ever go to fast food places are late at night when everything else is closed. Most open-late fast food joints in smaller cities and towns will only have the drive through open, not the restaurant area.
In no way does this refute the usefulness of ordering online relative to voice. Maybe those food places don't have online ordering, but that isn't a fundamental limitation.
Re: Taco Bell AI Drive-Thru
#158Earlier quoted context omitted.
Yeah... that's just not the experience with drive-thrus in Central Ohio.
Maybe they’re less busy there but everywhere I went in California it was faster to park and walk inside if there was anyone in line ahead of you, which was almost always the case. The problem is that you’re limited by the slowest order ahead of you but the same place usually has multiple registers inside and the people who are waiting for pickup don’t block you from ordering. (Head of line blocking in real life) This…
Regardless, I'm not gong to eat out of my lap in a car. Or sit there needlessly running the car engine while waiting to move 10 feet forward.
I suppose the best thing about drive-thru is that there is plenty of parking now at these "restaurants" when I run in to eat.
Re: Taco Bell AI Drive-Thru
#159Earlier quoted context omitted.
people are allowed to make broad generalizations without listing caveats for every exception, this kind of pedantry is exhausting people on the whole are lazy and bad at math, yes some people are not... that's not who we're talking about
I think your parent made a perfectly good point. Going into the store is a whole lot less pleasant than staying in my car and waiting a couple extra minutes in an environment I enjoy. If I’m in a hurry then yes maybe I can shave a few minutes by going in, but if I’m getting fast food I probably don’t feel like interacting with people, and listening to crappy piped music while standing in an artificially lit corporate…
Don't disagree with your generalization of the interiors of fast food restaurants, but I can't say I prefer the interior of my car either.
Re: Taco Bell AI Drive-Thru
#160[deleted]